Part-Time Patient Advocate

About the Role

This part-time Patient Advocate role acts as the main point of contact between patients and healthcare providers. The position supports patients through chat, phone, and email while also helping manage the medical billing journey end to end. The goal is to create a smoother, more efficient, and more compassionate billing experience for patients.

The role is fully remote and is expected to require around 20 hours per week, typically from 10:00 AM to 3:00 PM ET, Monday through Thursday. The initial engagement is expected to run for 3 to 5 months, with the possibility of extension.

Responsibilities

• Handle an average of 60 to 80 inbound and outbound patient calls each day related to medical billing questions.
• Use the platform to respond to patient inquiries through chat and phone, and carry out outbound calling campaigns when needed.
• Track issues through escalation and coordinate follow-up with healthcare providers.
• Oversee payment posting activities and pursue follow-up on missed or defaulted payments.
• Communicate with insurance companies and other external parties as required.
• Work toward individual and team targets tied to patient satisfaction and collections results.

Requirements

• At least 2 to 3 years of experience in customer service, ideally in a phone-based or call center environment.
• 1 to 2 years of experience in medical billing, insurance, or a related healthcare setting.
• Availability to work part-time for about 20 hours per week.
• Experience using electronic medical record systems, with familiarity preferred in Athena (Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, and Epic.
• Strong working knowledge of Google Suite.
• Ability to move efficiently between several systems while typing quickly and accurately.
• Clear verbal and written communication skills.
• High level of self-direction and strong attention to detail.
• Demonstrated empathy and a genuine commitment to excellent customer service.
• Strong critical thinking and problem-solving ability.
• Comfort with ambiguity and a fast-changing work environment.
• Flexibility to adjust schedule when needed.
• Access to a private, quiet workspace for remote work.

Compensation

The hourly pay rate is $22.64 in California, New York, New Jersey, and Connecticut, and $19.47 in all other states.

Company Overview

The company is focused on improving the affordability and accessibility of healthcare through data science, product innovation, and personalization. It aims to replace generic healthcare interactions with a more consumer-friendly experience and has grown into a major healthcare technology platform working with millions of patients and numerous healthcare providers and payers.

Benefits

• Opportunity to contribute to meaningful improvements in the U.S. healthcare system at a rapidly growing company.
• Flexibility to work from home or from the office for many roles, depending on business needs and personal preference.
• Paid parental leave for 16 weeks with health benefits for all parents, plus flexible return-to-work arrangements.
• Diversity-focused employee groups supporting BIPOC, LGBTQIA+, and women employees.
• Competitive compensation, equity for eligible roles, and health benefits that include fertility and adoption support.
• 401(k) matching at 100% up to 3% of annual compensation.
• Access to mentorship, coaching, and learning and development resources.

About the Company

The company was founded in 2016 after a frustrating medical billing experience inspired its mission to improve healthcare billing and patient support. It has raised more than $350 million in funding and is backed by major investors. As of November 2024, it supports 26 million patients annually, is on track to process $3.5 billion in patient payments each year, and works with more than 55 healthcare providers and payers.