Program Manager, Trust & Safety

Role overview

The Market Risk Management team focuses on identifying and reducing risks that arise where global safety standards meet the political, regulatory, and cultural realities of specific markets. By using market-level data, regional expertise, and input from multiple functions, the team builds tailored approaches to manage Trust & Safety risks, protect users, and keep platform safety measures effective across different markets.

About the position

As a Program Manager within Market Risk Management, you will help ensure policies, programs, and systems work together to safeguard users and reduce abuse across TikTok’s features in Singapore and the wider APAC region. You will bring market-specific insight that strengthens safety, supports strategic direction, and builds trust both inside and outside the Trust & Safety function. The role involves launching and managing projects, leading operational improvements, pushing for policy updates, and setting up new processes while coordinating with teams across public policy, legal, communications, product, operations, and policy.

Key work areas

• Prepare internal reports on public sentiment and identified risks to support mitigation efforts, surface trends, and work with partner teams to create solutions that reduce the impact of emerging risks across business areas.
• Build risk-prevention strategies and processes for the Singapore market, with emphasis on safety topics such as youth safety, hate, and cyberbullying.
• Partner closely with cross-functional teams inside and outside Trust & Safety, including Content Policy, Product Management, Data Analytics, Operations, Public Policy, and Communications, to find, evaluate, and fix safety gaps in products while improving community well-being and user protection.
• Lead initiatives across product areas such as video, live, comments, follow/like, and accounts by combining qualitative and quantitative methods to spot community risks and then design features and strategies to reduce them.
• Drive project definition, scoping, implementation, and execution with stakeholders across functions.

Requirements

• Strong understanding of user-generated content social platforms and the political, regulatory, and cultural landscape across APAC.
• Solid knowledge of Trust & Safety issues, operational challenges, and related processes.
• Experience in program, project, or product management, ideally in a safety, risk control, or anti-spam strategy setting.
• Excellent time management and problem-solving ability.
• Comfort working with large datasets and performing detailed analysis, interpretation, and reporting using tools such as Excel pivot tables, formulas, and charts; SQL knowledge is an advantage.
• Ability to perform well in a fast-paced environment and respond quickly to day-to-day challenges.
• Resilience and a commitment to self-care to handle the emotional demands of the role.

Preferred background

• Deep familiarity with the APAC region and its cultural context.
• At least 3 years of experience working in Trust & Safety and with user-generated content platforms.

Trust & Safety environment

This role may involve exposure to content such as images, video, and text relating to everyday life, as well as material involving bullying, hate speech, child safety, self-harm or harm to others, and harm to animals. The work can be rewarding, but it may also be psychologically demanding and emotionally difficult at times.

The company places strong emphasis on employee wellbeing and provides programs designed to support physical and mental health throughout the employee journey. It also takes a collaborative, person-centred approach to wellbeing across teams and functions.

About the company

TikTok is a leading destination for short-form mobile video, with a mission to inspire creativity and bring joy. Its global headquarters are in Los Angeles and Singapore, with additional offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why join

The company is focused on helping people express themselves, discover content, and connect authentically through a global and diverse team. It values curiosity, humility, resilience, and a strong bias toward impact. Employees are encouraged to learn, innovate, and grow together in a fast-moving environment guided by an “Always Day 1” mindset.

Diversity and inclusion

The organization aims to maintain an inclusive workplace where people are valued for their skills, experience, and unique perspectives. It is committed to reflecting the diversity of the communities it serves and creating a space that celebrates different voices.