Receptionist

Role overview

Join Hilton Garden Inn Glasgow as a Receptionist and become the welcoming face of the hotel. In this front-of-house role, you will help create a strong first impression for every guest and support a smooth, positive stay experience from arrival to departure.

This position calls for someone who is naturally warm, service-minded, and comfortable engaging with hotel guests as well as visitors using the restaurants, bars, and meeting spaces.

Pay and working pattern

The role is paid at £26,436.80 per year, which works out at £12.71 per hour. It is a 40-hour week arranged across 5 days.

The hotel operates every day of the year, so the role requires flexibility to cover a variety of shifts and days. Evenings and weekends are typically busier. Shift arrangements and contracted hours can be discussed during interview.

What you will do

• Greet guests with a friendly and professional welcome and help set the tone for their stay.
• Answer guest questions and provide useful information about hotel facilities, services, and the surrounding area.
• Act as the public face of the hotel for both staying guests and visitors using the dining and meeting areas.
• Deliver attentive, high-quality service that helps make each guest visit more memorable.

Experience and skills

Previous experience in a branded hotel environment is preferred, but it is not a requirement. Full training will be provided.

The ideal candidate will bring a genuine hospitality attitude, strong people skills, and enthusiasm for guest service.

Training and development

If you are seeking career development, the hotel offers nationally recognised apprenticeships alongside detailed brand training. Additional internal programmes are also available to support growth within the role.

Benefits

• Special room rates for team members at UK hotels, starting from £30 bed and breakfast.
• Reduced rates for friends and family staying at the hotels.
• 50% discount on food and drinks in restaurants and bars.
• Complimentary meals while on shift.
• Access to discounts across a wide range of retail, leisure, and experience partners.
• Up to 40% savings through the Cycle to Work Scheme.
• Referral bonus payments starting from £250.
• Wellbeing activities such as healthy lunches, wellbeing walks, payday treats, and the annual #HealthyHabits campaign.
• 24/7 confidential support for you and your family through the Employee Assistance Programme, covering physical, mental, and financial wellbeing.
• Healthcare Cash Plan options beginning at £5 per month.
• Fully funded apprenticeship opportunities.
• Monthly and annual service awards to recognise achievements.

Equal opportunity statement

The employer welcomes applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation, or age.