Senior Operations Coordinator

Company Overview

Infinity Lifestyle Management & Concierge (ILMC) is a personalized lifestyle management and concierge provider supporting individuals, families, and businesses. The company takes on everyday scheduling, errands, and task coordination with a professional, efficient, and discreet approach, helping clients save time for what matters most. Its services are tailored to each client’s needs and are built to deliver dependable, high-quality support.

Role Summary

ILMC is urgently seeking a Back Office Operations Coordinator in Dubai. This is an experienced role rather than an entry-level admin position. The right person will already have strong Dubai work experience and will be responsible for keeping fast-paced daily operations moving, coordinating across management, employees, vendors, clients, and service partners, and ensuring follow-through until tasks are fully completed.

The position calls for someone who is confident using computers, quick and clear in communication, highly organized with trackers and documentation, and capable of working independently in a pressured environment.

Key Responsibilities

• Oversee day-to-day back-office operations and handle service-related requests.
• Maintain consistent follow-up with staff, vendors, clients, and management to keep tasks moving.
• Update trackers, schedules, reports, and operational records accurately.
• Manage communication through email, WhatsApp, phone calls, and other client or service channels.
• Support recruitment activities, onboarding processes, staff records, and general administrative work.
• Monitor open items and make sure pending tasks are completed within expected timeframes.
• Coordinate travel, concierge, hospitality, and other service requests.
• Keep operational workflows structured, current, and efficient.

Requirements

• At least 5 years of professional work experience in Dubai.
• Advanced comfort with standard office tools such as Excel, Word, email, WhatsApp, and online platforms.
• Background in operations coordination, administrative support, hospitality, concierge, facilities, manpower, travel, customer service, or another service-driven business.
• Strong follow-up ability and confident written and verbal communication.
• Capability to manage multiple tasks at once and stay effective under pressure.
• Well-organized, detail-focused, and dependable.
• Must already be located in Dubai.
• Willingness to work 6 days per week.
• Preference for candidates who can join immediately.
• Strong operations management capability, including handling daily activities, workflows, and service delivery in a busy setting.
• Excellent client-handling and communication skills, with the ability to build trust, manage expectations, and respond professionally.
• Analytical ability to review information, spot patterns, improve processes, and support decisions.
• Good administrative support skills, including scheduling, documentation, record management, and productivity software use.
• Experience in hospitality, concierge services, lifestyle management, or a related service industry is an advantage.
• Ability to prioritize effectively and manage several requests at the same time.
• Comfort using technology such as CRM tools, scheduling software, and common office applications.
• A bachelor’s degree in Business Administration, Hospitality Management, or a similar field is preferred, although equivalent relevant experience is also acceptable.
• Must be able to work on-site in Dubai while maintaining a professional, client-focused, and discreet manner.

Work Expectations

This role is based in Dubai and requires in-person attendance. The working arrangement is full-time, with a 6-day work week. Immediate availability is preferred.

Additional Information

This opportunity is intended for experienced professionals who can handle responsibility with limited supervision and keep operations running smoothly in a demanding environment.