ServiceNow Lead/Developer

About the company

Tata Consultancy Services (TCS) is a global provider of IT and business solutions with operations in 55 countries and a workforce of over 612,000 people. For 2023-24, the organization reported revenue of USD 29.08 billion. Its service portfolio spans cloud infrastructure, cognitive business operations, cybersecurity, consulting, enterprise solutions, Internet of Things/digital engineering, data and analytics, and more. TCS is also recognized as one of India’s largest equal opportunity employers, with a large female workforce and repeated recognition among the country’s most respected companies.

Role overview

The organization is hiring for a ServiceNow Lead/Developer with a strong background in ServiceNow ITSM development. The role is based in Hyderabad, with additional requirement locations mentioned as Chennai and Pune. The position calls for 5 to 15 years of relevant experience and involves working on core ServiceNow capabilities, integrations, and platform-level activities.

Key responsibilities and technical scope

• Build and support ServiceNow solutions as a developer or lead, with a focus on ITSM.
• Work on integrations using ServiceNow and external systems.
• Handle CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, and Catalog Management areas.
• Use core ServiceNow concepts, including client-side and server-side development.
• Apply platform fundamentals such as instance cloning, upgrades, transactions, and plugins.
• Manage incident, problem, change, and knowledge processes within the ServiceNow environment.
• Configure and maintain SLA definitions and related workflows.
• Use import sets and transform map scripts for data loading and transformation.
• Develop client scripts, UI policies, UI actions, and data policies.
• Write server-side logic such as business rules and script includes.
• Design service catalogs, workflows, and Flow Designer automations.
• Create reports and dashboards for operational visibility.
• Implement REST and SOAP integrations.

Required qualifications and competencies

• At least 5 years of hands-on ServiceNow development experience.
• Direct experience with ServiceNow integrations.
• Working knowledge of ServiceNow ITIL modules.
• Good understanding of client-side and server-side ServiceNow development.
• Familiarity with CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, and Catalog Management.
• Knowledge of incident, problem, change, and knowledge management processes.
• Strong understanding of SLAs and their configuration.
• Practical exposure to import sets and transform maps.
• Experience with client scripts, UI policies, UI actions, data policies, business rules, and script includes.
• Ability to work with service catalogs, workflows, and Flow Designer.
• Experience in report and dashboard creation.
• Strong skills in REST and SOAP-based integrations.
• ServiceNow CAD or CSA certification is required.
• Excellent communication skills.
• Availability to work during US overlapping hours from 12 PM IST to 10 PM IST.

Eligibility

Any graduate can apply. The role is intended for professionals with 5 to 15 years of ServiceNow-relevant experience.

Additional information

No exact vacancy count was specified in the source. The role references Hyderabad as the main location, with Chennai and Pune also mentioned as requirement locations. A technical SME contact was included in the source material for clarification purposes: Anusha Kolla, 7799040404, anusha.kolla@tcs.com, reference 554865.

Preferred candidate profile

The source mentions a preferred candidate profile section, but no additional details were provided beyond the competency and experience requirements listed above.