US Voice Support

About the Company

HTC Global Services is a well-established IT and business process outsourcing organization founded in 1990 and headquartered in Troy, Michigan. The company employs more than 6,000 skilled professionals and serves a broad portfolio of Global 2000 clients across North America, India, Malaysia, and many other regions worldwide.

With delivery centers spanning multiple time zones and a growing presence across countries such as the US, Canada, the UK, Germany, Belgium, the Netherlands, Scandinavia, the Middle East, Singapore, Malaysia, Australia, China, India, and Hong Kong, HTC continues to expand its global footprint. The company has also made significant investments in India and in training infrastructure to develop talent across the US and APAC regions.

HTC offers an environment focused on growth, challenge, and opportunity for professionals who want to build their careers in a dynamic and fast-growing organization.

Role Overview

This position is focused on handling international voice-based customer support for users in US/UK/EU markets. The job requires strong spoken communication, the ability to resolve customer issues efficiently, and a service-oriented approach that keeps customer satisfaction high.

Key Responsibilities

• Use international voice support experience to manage customer interactions professionally and effectively.
• Answer customer queries and close tickets over phone calls within expected timelines.
• Diagnose and assist with common issues related to hardware, software, and basic networking.
• Forward complicated cases to the appropriate second-line support teams.
• Keep all case notes, updates, and records accurate and well organized.
• Support account creation, access management, and other user-related assistance tasks.
• Deliver a positive customer experience through clear communication and effective issue resolution.

Required Experience and Skills

• Between 1 and 4 years of experience in an international voice process is required.
• Strong verbal communication skills and a confident customer-handling approach are essential.
• Good interpersonal skills, problem-solving ability, and the capacity to multitask are important for this role.
• Applicants must be open to working in US shifts or on a rotational schedule.
• Basic knowledge of technical support areas such as hardware, software, or networking is helpful.
• Experience in technical support or service desk work is preferred, though not compulsory.

Work Location and Schedule

The position is based in Chennai, India, specifically in Vandalur. The schedule includes night shifts and rotational weekly offs. A one-way cab drop facility is provided for transportation.

Additional Information

Immediate joiners are preferred. Walk-in interviews are scheduled from Monday to Friday between 11:00am and 5:00pm at the office located at 3, Kilambakkam Village, G.S.T Road, Vandalur, Chennai – 600 048, India.