Complex Care Coordinator

Role overview

Superior Care Group is hiring a Complex Care Coordinator to manage care staffing plans and shift coverage so that carers and nurses reliably attend and deliver support as scheduled each day.

Key duties

• Prepare monthly rotas for complex care clients well ahead of time.
• Keep strong working relationships with care staff, including carers and nurses.
• Maintain positive relationships with clients.
• Collect and update staff availability information.
• Communicate with staff and clients in a courteous, professional, and approachable way.
• Take part in the on-call rota.

Candidate profile

• Confident communication skills, both by phone and in writing.
• A proactive approach with strong problem-solving ability and quick decision-making.
• Previous experience in the care sector, with coordination experience in domiciliary care or complex care preferred.
• Must have the legal right to work in the UK and hold a full UK driving licence.

What’s offered

• Annual salary of £30,000.
• Working hours are Monday to Friday, 9:00 am to 5:00 pm, with additional on-call duties.
• The role starts as remote from Essex, with one day each week required in the Brighton, Sussex office, and additional office attendance when business needs require it.
• 25 days of annual leave plus bank holidays, along with an extra day off for your birthday.
• Enhanced sick pay.
• Employee Assistance Programme.
• Free DBS check.
• Employer pension contributions.
• Regular social events.
• Discounts on products and services from third-party providers.
• Strong opportunities for career progression.

Additional information

The role includes on-call responsibility. The position is initially remote-based in Essex, with a weekly day in the Brighton, Sussex office and further office attendance as needed to support the business.