Customer Manager

About the organisation

New Zealand Trade and Enterprise (NZTE) supports ambitious Kiwi businesses to expand overseas and grow stronger, faster, and bigger for the benefit of New Zealand. The organisation combines commercial know-how with a broad international network to help customers convert global growth plans into real results.

Role overview

NZTE is seeking a commercially sharp, relationship-focused Customer Manager to manage a portfolio made up mainly of export customers. This position plays a significant part in helping businesses at a key point in their growth journey by clarifying priorities, refining strategy, and linking them with the right support to move faster in international markets. The role draws on strong international commercial experience, an understanding of how early-stage companies scale successfully, and a wide network of relevant contacts and insights across different sectors.

You will work within a close regional team while also drawing on NZTE’s global reach to create valuable outcomes for customers and the wider business community. The position is based in Dunedin, Otago, and supports a hybrid way of working.

What you will do

• Develop strong, trusted long-term relationships with a portfolio of export-oriented customers.
• Gain a clear understanding of each customer’s business, expansion goals, and core obstacles.
• Shape practical, targeted work plans that support customers’ international objectives.
• Direct time and effort toward the activities that will generate the greatest commercial value.
• Use insight and credibility to challenge ideas constructively where needed.
• Link customers with NZTE specialists, networks, and opportunities offshore.
• Use regional and international relationships to help unlock growth opportunities.

What you need to succeed

The role calls for a blend of commercial judgement, curiosity, and strong relationship-building ability. You should be comfortable working with businesses that are growing and changing quickly, bringing structure, focus, and a practical way of working.

Additional information

Benefits highlighted for this position include a collaborative environment that encourages ongoing learning, hybrid working, five weeks of annual leave, balanced work–life expectations, and a strong emphasis on holistic wellbeing. NZTE also notes access to world-class business networks, a stimulating workplace, and the chance to work with a diverse international team. The role is banded at NZ Level 17.

Application details

Applications should be submitted online with a resume and cover letter no later than 11:59 PM on Tuesday 7 July 2026. NZTE reviews applications as they come in and may close the vacancy early if suitable candidates are found. Candidates are encouraged not to delay submitting their application.

Equal opportunity and accommodations

NZTE is committed to equal opportunity and values diversity of thought. Applications are welcomed from people of all backgrounds, regardless of ethnicity, gender, religion, age, sexual orientation, gender identity, neurodiversity, or disability. If accommodations are needed during the interview process, applicants are encouraged to mention this in their application or discuss it with the talent acquisition team.