School Services Program Specialist

Imagine Learning is a leading provider of digital-first K–12 curriculum solutions dedicated to empowering students, educators, and staff. We focus on igniting learning breakthroughs that foster curiosity, creativity, and confidence through innovative tools that personalize instruction and engage students. Our Curriculum-Informed AI™ approach transforms how teachers personalize learning at scale. We foster a team culture of continuous growth, collaboration, and making a difference in education. As a remote-friendly company, we offer flexible work arrangements across the U.S.

The School Services Program Specialist is responsible for developing partnerships with regional organizations and school districts. This role involves guiding customers through initial service introductions, anticipating and responding to their needs, and working with Regional Service Administrators to expand client outreach and facilitate account transitions through essential service tiers. The position reports to the Senior VP of School Services.

The anticipated base pay for this role is between $60,000.00 and $64,000.00 annually, with potential for incentive/commission/annual bonus pay based on performance. Compensation may vary based on skills, experience, education, and market conditions. Imagine Learning offers a comprehensive benefits package including multiple health, dental, and vision plans (some with zero employee premiums), a 401k with company match, 16 paid holidays (including a winter shutdown), paid time off, maternity and fertility benefits, paid bonding leave, mental health resources, life and disability insurance, pre-tax savings plans, paid volunteer time off, professional development programs with tuition reimbursement, and work-from-home opportunities.

• Serve as the primary contact for onboarding and supporting new clients.
• Proactively engage customers with implementation plans and maintain timely, effective communication.
• Ensure successful student enrollment in service options and monitor student progress.
• Analyze student achievement data and consult with school/district administrators to promote effective virtual instruction.
• Schedule and present program data meetings, discussing program metrics.
• Utilize metrics and needs analysis to recommend additional school service opportunities.
• Collaborate with regional service administrators to transition account servicing through key tiers.
• Oversee full program compliance with enrollment policies and processes.
• Conduct webinars to assist clients with successful program starts.
• Perform other duties as assigned.

• Bachelor's degree in education or business administration; experience in virtual school programming is preferred, or an equivalent combination of education and experience.
• A minimum of 3 years of K-12 teaching experience in a school setting.
• An administrative educator credential is preferred.
• Demonstrated strong motivation, excellent verbal and written communication, presentation, and problem-solving abilities.
• Self-starter with robust organizational and time management skills, capable of managing multiple priorities under demanding deadlines.
• Ability to foster a high-quality, results-driven, team-oriented environment through collaboration.
• Knowledge of the education sector, industry sales, and business models.
• Familiarity with the Imagine Learning product suite is advantageous.
• Flexibility to work varied hours as needed.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; working knowledge of NetSuite is preferred.
• Experience with online video chat and database software; understanding of cloud-based web technology is preferred.

Imagine Learning is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex, gender identity or expression, transgender status, sexual orientation, marital status, religion, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other protected status under applicable law.

Imagine Learning does not accept unsolicited resumes from recruitment agencies. Please do not submit candidates through our online system or directly to employees. The company is not liable for any fees associated with unsolicited submissions.