Customer Support Executive - Voice Process

Role Overview

KFintech is conducting a bulk hiring drive for its customer support contact center team in Hyderabad. The openings are for voice-process roles at the company’s Nanakramguda office, with walk-in interviews scheduled for Saturday, 13th June, from 10:30 AM to 3:00 PM.

Available Roles

• Customer Support Associate (Voice Process) — 50 openings in total; suitable for candidates with 0 to 1 year of experience.
• Customer Support Sr. Associate (Voice Process) — suitable for candidates with 1 to 3 years of experience.
• Customer Support Executive (Voice Process) — suitable for candidates with 3 to 5 years of experience.
• QA Executive (Voice Process) — suitable for candidates with 3 to 5 years of experience.

Interview Details

Interviews will be held at KFin Technologies Limited, Selenium Tower B, Plot Nos. 31 & 32, Financial District, Nanakramguda, Hyderabad - 500032.

Candidates are asked to write “Meeting Person - HR Lakshman” on the first page of the resume.

Work Location and Schedule

The job location is Nanakramguda, Financial District, Hyderabad. This role follows a regular morning shift only, with no night shifts and no rotational shifts. The workweek is 5 days plus alternate Saturdays. Transport is not provided.

Compensation

The salary range offered is INR 2.0 LPA to INR 3.5 LPA, depending on the role and experience level.

Job Responsibilities

• Handle incoming and outgoing customer calls and respond to customer emails.
• Address customer concerns and work toward timely resolution.
• Escalate complex or unresolved matters to the appropriate supervisor.
• Share accurate information about products and services with customers.
• Use internal resources to research and find required information.
• Investigate issues, apply relevant systems or software, and close complaints effectively.
• Record all call and case details as per standard operating procedures.
• Track recurring issues, document trends, and alert management when needed.
• Carry out follow-ups with customers whenever required.

Candidate Requirements

• Strong verbal and written communication skills in both Hindi and English are mandatory.
• Applicants should be graduates at minimum.
• Working knowledge of MS Office tools such as Excel, Word, and PowerPoint is required.
• Relevant voice-process or customer support experience is needed for the higher-level roles.

Eligibility

Any graduate can apply, provided they are comfortable communicating fluently in both Hindi and English.

Additional Information

Candidates who are not interested in the opportunity are encouraged to share the opening with others who may be looking for a job.