18 Week Pathway Coordinator

Role overview

Norfolk and Norwich University Hospitals NHS Foundation Trust is looking for full-time 18 Week Pathway Coordinators to join its Access Team. The post focuses on improving the accuracy and quality of data used for 18-week Referral to Treatment (RTT) processes and ensuring issues are raised through the correct escalation channels.

The role supports the Trust in producing complete, correct, and timely data for mandatory 18-week submissions within both national and local deadlines.

Key duties

You will help strengthen RTT data quality by building strong knowledge of RTT rules, sharing guidance with operational teams, and promoting consistent best practice so that recurring errors can be identified and resolved.

Core work includes checking that RTT pathway information is entered and validated accurately and on time in line with national and local 18-week rules.

You will also review Patient Tracking Lists (PTLs) on a regular basis, with particular attention to patients nearing or passing the 18-week point, and take follow-up action where needed.

Another important part of the job is making sure all new waiting list admissions receive the correct RTT status within the required timeframe.

About the Trust

NNUH is one of the UK's largest NHS trusts and provides acute care for about one million people across Norfolk and nearby areas. It is a teaching and research hospital with modern facilities, including the Quadram Institute, and works closely with the University of East Anglia to support teaching and student placements.

The organisation employs more than 10,000 staff and brings together colleagues from 94 countries. It is known for its collaborative culture and its links with local services and N&N Hospitals Charity.

Benefits

Employees can access the NHS benefits package as well as a range of additional workplace perks, including flexible working, physiotherapy support, discounted gym access, an excellent pension and annual leave entitlement, salary access through Wagestream, free Park & Ride to the Colney Lane site, confidential counselling support, an on-site nursery, staff-discounted cafes, career development support, a flexible staff bank, and salary sacrifice options such as lease cars, Cycle to Work, and home electronics.

Further information

For an informal discussion, contact Laura Laurens, Validation Team Manager, at Laura.laurens@nnuh.nhs.uk.