Assistant Manager, Security Technologies Services (Qatarization)

About QNB Group

Founded in 1964 as Qatar’s first commercial bank owned by Qatari interests, QNB Group has developed into the largest banking group in the Middle East and Africa region. Its footprint spans more than 31 countries across three continents, offering a broad portfolio of modern products and services. The group employs over 28,000 people and serves up to 20 million customers through 1,000 branches and service points, supported by an ATM network of 4,300 machines.

QNB is consistently recognised by major credit rating agencies such as Standard & Poor’s (A), Moody’s (Aa3), and Fitch (A+). It has also received multiple awards from international financial publications. Backed by strong financial performance and ongoing international expansion, the brand is ranked as the most valuable bank brand in the Middle East and Africa by Brand Finance Magazine. The group also runs community support initiatives and sponsors social, educational, and sporting events.

Role Overview

This position focuses on supporting the organisation’s information security solutions. The successful candidate will handle first- and second-line support for key security technologies and help maintain the systems that protect the bank against cyber threats. The role also serves as the main contact point for end-user escalations related to security technology issues.

Key Responsibilities

• Drive cost awareness, efficiency, and productivity improvements to reduce waste and maximise value for the bank.
• Implement service KPIs and established practices for Security Technologies Services while working within delegated authority.
• Support the ongoing delivery of cyber security technologies and services under the guidance of the AVP – Cyber Security Technologies & Services.
• Provide first-level support for core security solutions in line with the group’s business goals.
• Help run operational procedures, standards, and guidelines related to service management, incident and problem handling, change management, and configuration management.
• Assist users with installation and troubleshooting of bank-supported security products on their devices.
• Review IT and business change requests that affect security controls, including firewall-related reviews.
• Support customers with queries related to the bank’s products and help resolve their requests.
• Track service delivery in accordance with SLAs and work to improve turnaround times for internal departments and units.
• Build strong working relationships across departments to support the group’s objectives.
• Provide accurate and timely information to auditors, compliance, financial control, and risk teams when needed.
• Contribute to the design and implementation of the bank’s information security programme.
• Develop, implement, and manage technical security standards and the associated tools and services used to reduce security risk.
• Assess how new technologies affect the bank’s overall security posture.
• Put in place review steps for new technology implementations to confirm security compliance.
• Ensure audit findings and regulatory gaps are closed promptly.
• Understand business processes and controls across relevant operational areas.
• Apply strong knowledge of information security principles, best practices, and IT systems.
• Build training and awareness programmes for the team and advise operating units at all levels on security risks, best practices, and vulnerabilities.
• Take ownership of personal learning and professional development.
• Stay up to date with developments in the security field.
• Help resolve internal team conflicts or unresolved grievances quickly.
• Follow all applicable legal, regulatory, and internal compliance requirements, including AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest Policy, and Insider Dealing Policy.
• Perform responsibilities in line with the Three Lines of Defence model for identifying, measuring, monitoring, managing, and reporting risk.
• Protect sensitive and confidential data at all times.
• Share customer and internal information strictly on a need-to-know basis with senior management, Audit, Compliance, and relevant regulators.
• Maintain high professional standards that support QNB’s reputation and market leadership.
• Carry out any other related duties assigned by management from time to time.

Education and Experience

• A bachelor’s degree in computer science, computer engineering, or a related field is preferred.
• Minimum of 6 years of relevant experience, ideally in a highly rated international bank or large corporate environment, with a focus on information security engineering.
• Professional certification such as CISSP is required.
• Security engineering certifications and qualifications in Microsoft operating systems (for example, MCSA, MCSE, and similar credentials) or Linux (for example, RHCP and similar credentials) are required.

Application Documents

• Resume or CV
• Copy of passport or QID
• Copy of education certificate
• Copy of birth certificate

Additional Information

This role is part of QNB’s Qatarization hiring focus.

Applicants should be prepared to provide the documents listed above as part of the hiring process.