Client Operations Manager

The role

This position is not a traditional project management role. Craft Digital is seeking a Client Operations Manager who brings structure, sustains momentum, and ensures details are handled before they become problems. You will work closely with the founders, sit at the center of the client journey from first conversation through long-term relationship management, and play a key part in how the company operates as it grows.

The role covers opportunity coordination, client onboarding, client success, internal operations, and support for business development. It is a strong fit for someone who enjoys designing systems, owning results, and working across operations, communication, and AI-driven tools.

What you'd actually do

• Follow up after discovery calls, organize notes and proposals, maintain CRM hygiene, schedule meetings, and research prospects before calls.
• Manage client onboarding by setting up Slack channels, Drive folders, portals, and internal documentation, while also handling invoices, subscriptions, and payment-related workflows.
• Support client success through consistent communication, coordination of recurring meetings and reports, triage of support requests, and actions that help generate reviews and referrals.
• Keep internal workstreams organized by coordinating with developers and maintaining visibility into what is progressing and what is stalled across projects and communications.
• Assist with business development by coordinating LinkedIn engagement and outreach, keeping the pipeline organized, and supporting ongoing BD activities.

Who this role suits

This role is best for someone who is highly organized and naturally inclined to build systems rather than react to issues. You should be proactive, self-directed, and comfortable anticipating next steps without constant direction. Strong written and verbal communication skills are important.

You should also be comfortable working with technology, quick to learn new tools, and not hesitant about AI or automation. Experience using Slack, ClickUp, Google Workspace, CRMs, and AI tools will help you succeed. The job requires managing several conversations, projects, and priorities at once without losing track of details.

Preference is given to candidates based in West Coast or Mountain Time.

Preferred background

Additional strengths include experience in agencies, startups, SaaS, or client services; exposure to AI, automation, or operational systems; experience with client onboarding or lifecycle management; and a strong tendency toward process improvement.

Who may not be a fit

This role is unlikely to suit someone who depends on tickets to know what to do next, prefers crisis management over building repeatable processes, feels uneasy about AI tools or new software, or finds it difficult to manage multiple clients and priorities simultaneously.