Customer Support Representative (Malayalam)

About the role

Policybazaar is hiring customer-oriented professionals for its support team in Gurugram. In this role, you will represent the company in customer conversations, help resolve insurance-related questions, and contribute to a smooth and positive customer experience.

Job details

This position is based only in Gurugram, Haryana and requires on-site work. The shift is a 6-day working week with a rostered weekly off. Interviews will be conducted in person only, with no virtual rounds. The preferred language for this role is Malayalam only. The company has shared a salary range of 3 to 4.2 LPA. Freshers may also apply. Applicants should be comfortable with the role, location, and compensation before applying.

Responsibilities

• Take both incoming and outgoing calls to respond to customer questions and concerns.
• Share correct information about insurance policies, premium calculations, and policy status.
• Route unresolved issues to the relevant internal team and track them through resolution.
• Keep customer data accurate by updating the CRM system regularly.
• Deliver a professional, helpful service that supports customer satisfaction.
• Work toward daily, weekly, and monthly performance goals assigned by the team lead.

Requirements

• Graduate degree required.
• Strong communication skills in English and Hindi, along with Malayalam proficiency as the preferred language requirement.
• Ability to respond to customer queries in a calm, polite, and efficient manner.
• Basic computer skills, including comfort with MS Office and email.
• Patience and empathy for handling difficult or upset customers.
• Prior experience in a call center or customer support role is an added advantage.
• Both freshers and candidates with experience are eligible to apply.
• Immediate joiners are preferred.

Additional information

Contact Person: HR Anjali

Resume can be shared via WhatsApp to 8826269231 or by email to anjalikumari@policybazaar.com.

Work mode: On-site only.

Interview mode: Face-to-face only.

Working days: 6 days per week with rostered off days.

Preferred language: Malayalam only.

Salary: 3 to 4.2 LPA.

Qualification: Graduates.

Eligibility: Any graduate.

Location: Gurugram, Haryana.