Receptionist / Admin Assistant

Role overview

This position supports the reception area on Philip Ward at Sir Robert Peel Hospital. The post holder will be expected to bring an upbeat attitude, strong organisation, and the flexibility to handle a varied workload in a busy clinical setting.

What the role involves

You will provide front-of-house, administrative, and clerical assistance for outpatient scheduling and day-to-day ward reception activity. The role includes handling enquiries from patients, relatives, and wider teams by phone, email, and in person, while helping patients feel welcomed on arrival.

• Greet patients warmly as they arrive in the department.
• Use digital systems to support patient admission and discharge processes.
• Arrange ambulance transport where required.
• Keep patient records up to date and manage filing and scanning of notes.
• Work across multiple computer systems as part of daily duties.
• Pass patient concerns or questions to the nurse in charge when needed.
• Maintain a professional, friendly, and inviting reception environment.
• Use your own judgement and take initiative when responding to tasks.
• Handle several priorities at once and adapt quickly to changing needs.
• Communicate with patients, relatives, and multidisciplinary teams by telephone, email, and face to face.

Key dates

Applications close on 05 July 2026. Interviews are scheduled for 17 July 2026.

Organisation values

The Trust describes itself as a community-focused organisation committed to Exceptional Care Together. Its core values are Compassion, Openness, and Excellence, and these are expected to guide day-to-day working.

Benefits and support

• Access to professional and leadership development opportunities.
• Continued support from recruitment through onboarding and beyond.
• Employee benefits such as an employee assistance programme, discounted gym membership, on-site fitness classes, and car schemes.

Additional trust information

• The organisation handles around 4,810 outpatient appointments each day on average.
• It is the 4th busiest Trauma & Orthopaedic outpatients department in England, with about 2,077 appointments per week.
• Its A&E services see roughly 1,115 patients daily across the network, placing it 3rd largest in the country.
• The hospitals admit around 195 emergency patients each day.
• Nearly 33,700 planned surgical operations were completed last year across 57 operating theatres.
• It is one of only 7 trusts nationally with more than 50 operating theatres.
• More than 140 elective procedures are carried out each working day.
• UHDB is a research-active university hospital offering a broad portfolio of clinical trials and research opportunities for staff.

Contact for informal enquiries

For an informal discussion about the role, you can contact Amy Reaney, Senior Sister, by email at a.reaney@nhs.net or by phone on 01827263803. Speaking with the team before applying is optional, but it may help you decide whether the opportunity is suitable.