Amazon Tour Leader, Amazon Tours

Role overview

Amazon is hiring an energetic and personable Tour Leader to run immersive, 90-minute, in-person tours of its robotics fulfillment center. The role is centered on presenting Amazon’s technology, operational approach, and workforce to visitors in an engaging, easy-to-follow way. You’ll also help communicate the company’s history, its goal of being Earth’s Best Employer, and its Climate Pledge commitments.

This position suits someone who enjoys public-facing work, has strong communication skills, and pays close attention to detail while delivering informative and memorable visitor experiences.

What you’ll do

• Lead several 90-minute tours each day and keep the experience lively, clear, and informative.
• Act as a mentor and a high-standard peer for Tour Leaders across other Amazon operations sites.
• Help staff and train the Ambassador and Proxy team.
• Handle Zendesk queues by responding to customer questions and resolving issues.
• Build deep knowledge of Amazon’s fulfillment operations, robotics systems, and company background.
• Strengthen relationships at the site and take part in community and engagement activities.
• Explain technical topics in a way that works for audiences with different levels of expertise.
• Showcase Amazon’s focus on employee growth, safety, and well-being.
• Share information about sustainability efforts and the Climate Pledge.
• Make sure all tour participants follow safety rules and site regulations.
• Answer visitor questions promptly, accurately, and professionally.
• Lead VIP and other high-level tours that need extra planning and coordination.
• Work closely with fulfillment center teams to stay current on process updates and gain stakeholder support.
• Keep tour content updated as technologies and initiatives change.
• Gather visitor feedback and use it to improve the tour experience.

A typical day

Your day starts with reviewing the tour schedule and preparing any materials needed. Before each tour, you welcome guests, brief them on safety, and provide required protective equipment.

During the visit, you guide groups through the site and explain how people and robotics work together to process customer orders from picking and packing through shipment. You also connect the tour to Amazon’s history, employee development, and sustainability efforts.

Between tours, you can refresh your knowledge, update content, coordinate with colleagues, and join training sessions to stay aligned with the latest Amazon developments.

Team environment

You’ll join a global network of Tour Leaders and program managers who work to present Amazon’s innovation and customer focus to the public. The role involves close collaboration with teams in operations, robotics, human resources, and sustainability. The team values creativity, learning, and the ability to inspire others while helping shape how visitors understand Amazon’s advanced fulfillment operations.

Basic qualifications

• Fluent reading, writing, and speaking ability in German.
• Fluent reading, writing, and speaking ability in English.
• Experience using Microsoft Office tools, including Excel and Word.
• A bachelor’s degree in Logistics, Communications, PR, Tourism, or a similar field, or equivalent practical experience.
• Ability to lead multiple onsite tours per day, five days a week, in a fulfillment center, including frequent walking and stair use while enforcing safety procedures.

Preferred experience

• Background in team leadership.
• Experience in procurement.
• Experience managing global teams.
• Strong professionalism.
• An independent, self-driven work style with entrepreneurial thinking.
• Exposure to fulfillment operations.
• Experience in tourism or hospitality.
• Public speaking or media experience.
• Customer service experience, especially with Zendesk.

Additional information

This employer follows an equal opportunity hiring approach and considers candidates based on experience and skills. A diverse workforce is viewed as essential to success.

Privacy and data protection are treated as a priority during recruitment. Candidate data handling is covered by the company’s privacy notice.

The role description also notes inclusive hiring support for applicants who need accommodations during the application, interview, or onboarding process.

The posting includes the designation “m/w/d”.

Company: Amazon Deutschland Services GmbH

Job ID: A10428369