Program Management Manager (Lead) - YouTube - Shared

About the Role

Google Operations Center supports Google users and customers in solving problems and reaching their goals. The organization emphasizes continuous improvement and collaboration, and this position is part of that environment.

This role is for a strategic, people-oriented YTM POD Manager who will guide a portfolio of high-impact Viewer and Creator channel programs. You will lead the Strategic Program & Operations Leads for the Viewer and Creator streams and be responsible for program direction, organizational alignment, and measurable business results at scale.

As a manager of managers, you will shape channel strategy, maintain strong operational execution across programs, and develop a high-performing team focused on brand visibility, customer acquisition, and revenue growth.

Compensation

The base pay for this full-time role is between $168,000 and $189,000 annually, plus bonus and benefits. Pay is based on role level and may vary depending on job-related skills, experience, and relevant education or training. Bonus and benefits are not included in the base salary range.

Key Responsibilities

• Set the overall vision and strategy for Viewer and Creator channel programs across regions.
• Guide Viewer and Creator Leads so their work stays aligned with business objectives and marketing priorities.
• Spot growth opportunities, expansion paths, and where investments should be prioritized.
• Own long-term planning activities such as annual roadmaps, OKRs, and business case development.
• Manage, mentor, and grow the YTM Program Leads who report into this role.
• Develop a strong program and operations leadership team through coaching, scaling, and clear expectations.
• Define KPIs, performance standards, and career development plans for direct reports.
• Create a culture built on accountability, innovation, and operational discipline.
• Serve as the senior escalation contact for cross-functional and executive stakeholders.
• Align teams across regions and functions while resolving complex interdependencies.
• Use data and strategic reasoning to influence senior-level decisions.
• Maintain a high level of stakeholder satisfaction across all programs.
• Oversee the delivery of multiple marketing programs across Viewer and Creator channels.
• Build governance models, operating rhythms, and reporting systems.
• Review and guide Weekly Business Reviews and Quarterly Business Reviews.
• Track performance, ROI, and overall program effectiveness consistently.
• Standardize workflows and design processes that can scale across channels.
• Improve operational rigor in execution, prioritization, and resource allocation.
• Identify inefficiencies and drive cross-channel process improvements.
• Balance long-term strategy with day-to-day delivery realities.
• Set the direction for marketing automation across Viewer and Creator programs.
• Help teams use CRM and automation platforms to deliver personalization at scale.
• Advance campaign execution, audience targeting, and lifecycle marketing through innovation.
• Improve ROI and efficiency through stronger automation practices.

Qualifications

• 15+ years of experience in marketing program management, operations, and digital marketing.
• 8+ years of experience working with digital and media platforms to build multi-channel media strategies.
• 7+ years of people management experience, including managing other managers.
• Proven success leading large-scale marketing programs across multiple channels.
• Strong background in senior and executive stakeholder management.
• Demonstrated ability to improve operations and transform processes.
• Experience working with global teams and complex organizational structures is preferred.
• Experience with marketing technologies such as CRM, automation, and analytics tools is preferred.
• Ability to thrive in fast-paced, ambiguous environments while taking high ownership is preferred.

Benefits

• Competitive compensation and comprehensive health coverage, including medical, dental, and vision plans.
• Family support benefits, including gender-neutral baby bonding leave, 24-26 weeks of birth-parent maternity leave, and strong life, accident, and disability insurance minimums.
• Onsite employees can access free meals, snacks, and enjoyable onsite experiences.

Additional Information

Information collected through the jobs profile and any application submitted is handled under the Applicant and Candidate Privacy Policy.

The employer provides equal employment opportunity without regard to race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected category. Qualified applicants with criminal histories are also considered in line with applicable legal requirements.

If you need interview accommodations or barrier-free support, mention it in your application and confirm the details with your recruiter.

Recruitment agencies should not submit resumes for this role. Unsolicited resumes are not accepted and no agency fees will be paid for them.

Applicants should expect to hear back only if their profile matches the role. If there is no response within 2-3 weeks, the application should be considered unsuccessful. For questions, contact goc-candidate-global@googleoperationscenter.com.