Reservations Agent

Company Overview

Le Mersenne Zanzibar, Autograph Collection is a premium beachfront resort located on the Michamvi Peninsula in Zanzibar. The property offers calm surroundings with clear blue water views and a relaxed environment for both guests and staff. It includes tastefully designed rooms and suites fitted with modern conveniences, along with an on-site restaurant, bar, and swimming pool. The resort is centered on delivering a polished hospitality experience through comfort, attentive service, and a distinctive coastal setting.

Role Summary

This full-time, on-site Reservations Agent position in Paje focuses on managing both individual and group bookings so guests experience a smooth and efficient reservation process. The role involves responding to phone and email enquiries, sharing correct details about room categories, pricing, and availability, and handling new bookings as well as changes and cancellations in the reservation system. You will work closely with the front office and sales teams to help maximize occupancy, keep reservation records current, and support special requests or package arrangements. The position calls for courteous, professional guest interaction and quick resolution of enquiries while maintaining the resort’s service standards.

Key Duties

• Manage guest reservations for individual and group stays from enquiry through confirmation.
• Answer incoming calls and emails and provide accurate booking information.
• Share current details on room types, rates, and availability.
• Enter, update, modify, and cancel reservations in the booking system.
• Coordinate with front office and sales teams to support occupancy goals.
• Maintain precise and current reservation records.
• Assist with guest special requests and package-related arrangements.
• Handle guest questions in a polite, efficient, and service-oriented manner.

Role Requirements

• Experience with reservation systems and front office collaboration, including receptionist-type responsibilities.
• Strong customer service skills with the ability to manage guest enquiries and concerns positively.
• Clear spoken and written communication in English, with additional languages considered an advantage.
• Professional telephone manner and strong interpersonal communication.
• Good attention to detail and accurate data entry.
• Ability to juggle multiple tasks in a busy hospitality setting.
• Familiarity with basic computer tools and property management systems.
• Willingness to work flexible shifts, including weekends and public holidays.
• A diploma or certificate in Hospitality Management, Tourism, or a related area is a plus.
• Previous work in hotel reservations, front office, or a similar hospitality role is preferred.

Additional Information

The position is based onsite in Paje, Zanzibar South & Central, Tanzania. No salary, openings count, start date, or application deadline was specified in the source information.