Bellman

Company Overview

Raffles Hotel Singapore is a landmark 19th-century hotel that has been carefully maintained to preserve its historic character, colonial elegance, and luxurious atmosphere. Known for its distinctive heritage and celebrated service, the property offers suites, social areas, acclaimed dining, and stylish bars for sophisticated travellers. It remains one of Singapore’s most iconic stays, blending timeless grandeur with the city’s unique charm.

Role Summary

This role is focused on leading porterage activities with accuracy, speed, and attention to detail, while helping shape memorable guest experiences for residents of Raffles Hotel Singapore.

Key Duties

• Oversee and take part in the handling and secure storage of arriving, departing, and stored luggage.
• Greet residents and guests warmly, encourage hotel services and facilities, and offer guidance on the surrounding area.
• Help ensure the hotel entrance and driveway function smoothly while following the hotel’s code of ethics.
• Maintain service delivery and personal conduct in line with Accor values: Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.
• Assist the Doorman and Reception teams during resident check-ins and check-outs.
• Monitor valet drop-off and pick-up activity, including taxi and hired-car queues, based on operational priorities.
• Collaborate with colleagues across the hotel to deliver efficient yet personalised guest interactions.
• Escalate guest complaints and any security-related issues to the Lobby Manager, and act proactively where appropriate.
• Deliver service in accordance with brand SOPs, local SOPs, and LQA standards, while working toward management targets and quality goals.
• Follow workplace safety and health requirements at all times.
• Carry out other related tasks as assigned.

Experience and Competencies

The ideal candidate has at least 2 years of hotel-industry experience and demonstrates strong people skills, a guest-focused mindset, and a polished professional presence. The role requires the ability to identify and respond to guest and colleague needs, coach and encourage team members, stay calm under pressure, solve problems soundly, and organise work effectively. Candidates should be self-driven, adaptable to change, able to protect confidential information, and comfortable working in a dynamic setting.

Additional Information

Benefits of joining Raffles Hotel Singapore include a 5-day work week, duty meals, colleague discounts and/or preferential room rates at Accor hotels worldwide, flexible benefits covering dental, optical, vacation expenses, and children’s education, medical and wellness support, comprehensive insurance coverage, local and overseas career development opportunities, and holistic learning and development opportunities.