Coordinator, Entertainment

Role Summary

The Coordinator, Entertainment helps the Vice President and the Entertainment leadership group run day-to-day shoreside operations and keeps Entertainment initiatives moving smoothly across both shore-based and shipboard teams. The role centers on communication, coordination, documentation, and operational follow-through for a large internal audience and multiple partners.

This position also manages a wide set of administrative and project support activities, including the Entertainment newsletter for more than 5,000 team members, planning logistics, rollout tracking, contact and distribution records, organizational charts, SharePoint access, onboarding support, travel and expense coordination, executive setup, travel bookings, and service requests. It also supports reporting, research, presentation development, and backup timecard coordination.

Leadership and Administrative Support

• Arrange calendars, meetings, materials, and complex travel plans for the Vice President so Entertainment priorities move forward on time.
• Attend in-person leadership meetings and weekly calls to help keep alignment between shipboard and shoreside teams.
• Assist with special projects assigned by the Vice President.

Communication and Content Coordination

• Prepare and distribute department updates, newsletters, rollout schedules, presentations, organizational charts, goals, and mailing lists.
• Draft leadership messages and route them for review, making sure the tone, accuracy, and timing are appropriate.
• Support the department newsletter and other internal communications for a team of 5,000+ members.

Meetings, Events, and Summit Support

• Plan department meetings, workshops, and events, including agendas, presentation files, room and facility needs, catering, RSVP tracking, and budget oversight.
• Coordinate event setup and breakdown, as well as speaker and vendor communication.
• Serve on the Entertainment Summit committee and partner with the Manager of Professional Development on summit planning and delivery.

Operations, Resources, and Onboarding

• Handle daily operational support such as IT and service requests, office equipment, conference room scheduling, and supply inventory.
• Act as Floor Captain by reviewing cubicle and office assignments, checking related equipment, and supporting hoteling space management.
• Support onboarding by maintaining materials and coordinating access, tools, and supplies for new hires.
• Work with the Manager of Professional Development to maintain the shoreside toolkit.

SharePoint and Systems Administration

• Maintain Entertainment SharePoint sites, update content, review permissions, and manage access levels.
• Help design and improve SharePoint sites in partnership with the Director of Technical.
• Provide basic guidance on document organization, version control, and SharePoint best practices.

Financial, Vendor, and Compliance Support

• Submit complimentary cruise requests and track approval steps for the Entertainment team.
• Help set up new vendors in the vendor management system for meetings, events, and conferences.
• Participate in financial planning meetings and help compile reports on major initiatives and budget variances.
• Work in line with company policies covering safety, IT, finance, travel, ADA, and Global HESS requirements.

Teamwork, Culture, and Engagement

• Take part in team meetings, brainstorming, and cross-functional projects to encourage collaboration.
• Promote a respectful, supportive workplace culture and contribute to conflict resolution when needed.
• Support engagement activities through the Good Time Operations Committee.
• Coordinate employee recognition and care efforts, including bereavement outreach and milestone celebrations.
• Work with Entertainment leaders, Communications, IT, Facilities, and external vendors to keep work aligned and events properly supported.

Evaluation and Continuous Improvement

• Collect feedback from the team through surveys and discussions about onboard, shoreside, and post-meeting experiences.
• Help Entertainment leaders with SWOT analysis and goal tracking.
• Consolidate detailed information into clear reports and presentation-ready summaries.

Work Location and Conditions

This is an in-office role based in South Florida. Employees are expected to work from a designated Carnival office Monday through Thursday and may work from home on Fridays. Candidates must already be in the Miami/Ft. Lauderdale area or be willing to relocate there.

Travel is expected to be minimal or rare. The work setting is climate-controlled with limited health or safety risks. The position requires extended time at a desk or computer.

Qualifications

A high school diploma or GED is required. An associate degree in Entertainment, Recreation, Tourism, Hospitality, or Business is preferred. The role calls for 2 years of experience in a similar position. Strong Microsoft Office 365 skills are important, especially advanced ability in Excel, Word, and PowerPoint, plus comfort with online databases. Previous experience working on a cruise ship is considered an advantage.

Benefits and Rewards

Carnival offers a broad rewards package beyond base pay, including an annual cash bonus program for non-sales roles. Employees may also access medical, dental, and vision coverage, employee assistance and mental health resources, company-paid term life insurance and disability coverage, a 401(k) with company match, an employee stock purchase plan, and paid time off.

Additional time-off benefits include 8 company holidays plus 2 floating holidays for eligible full-time and part-time-with-benefits employees. Vacation and sick time vary by employment status and level, and employees receive additional vacation with tenure. Other benefits include complimentary standby cruises, discounted confirmed cruises, special rates for family and friends, tuition reimbursement, learning resources, and an on-site fitness center at the Miami campus.

Values and Equal Opportunity

The role requires a strong commitment to ethical conduct, compliance, honesty, integrity, respectful treatment of others, and speaking up when concerns arise. Carnival Cruise Line is an equal opportunity and affirmative action employer and does not discriminate on the basis of protected characteristics under applicable law.