Data Analyst 1.0 (Operations & Performance)

Role Overview

This opportunity is for an organized, proactive operations coordinator who will help keep core business processes running accurately and efficiently. The position centers on data quality, process follow-through, and close collaboration with internal teams.

It is a strong fit for someone who enjoys working with systems, managing information, and supporting smooth day-to-day operations. The role is designed to provide a solid base for a long-term career in operations, along with chances to build new capabilities.

What You Will Do

• Support routine operational work such as account maintenance, enrollments, billing-related tasks, and resolving issues.
• Review, process, and verify customer data so records stay accurate across systems and documents.
• Spot mismatches or inconsistencies in internal tools and outside records, then help correct them.
• Assist with exceptions, rejected items, and operational variances.
• Handle questions from internal partners about account matters or process-related concerns.
• Keep records well structured and up to date across multiple platforms and file systems.
• Contribute to data quality efforts through audits and clean-up work.
• Work alongside internal teams to troubleshoot basic data or system problems.
• Help ensure operational procedures and standards are followed consistently.
• Partner with teammates to hit deadlines and operational goals.
• Support process improvement work and ongoing team initiatives.
• Take part in team projects and provide administrative or operational assistance as needed.
• Build strong working relationships with colleagues across departments.

What You Bring

• A college diploma or university degree in business or a related discipline.
• At least 2 years of experience in an operational, administrative, or data-oriented position.
• Hands-on experience with data handling, systems, and file organization.
• Advanced Excel capability.
• Working knowledge of Microsoft Office applications, including Outlook, Teams, Word, and PowerPoint.

Skills and Attributes

• High attention to detail and strong accuracy.
• Clear written and verbal communication.
• Ability to juggle several tasks and deadlines at once.
• Collaborative mindset and good interpersonal skills.
• Comfort explaining procedures or technical topics in simple terms.
• Positive attitude and openness to learning and growth.

Why This Role Stands Out

• Stable long-term employment with room to grow.
• Practical exposure in a structured operations setting.
• Supportive team environment with a collaborative culture.
• Chance to strengthen skills in data, systems, and operational workflows.

Employment Details

This is a permanent full-time role based in Toronto, Ontario, Canada. The workplace is hybrid.

Pay and Benefits

The salary range for this position is CAD 55,000 to CAD 65,000 per year.

Equal Opportunity and Hiring Information

The employer follows equal opportunity hiring practices and considers applicants without discrimination based on race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other protected characteristic.

If you need a reasonable accommodation during the application or interview process because of a disability, you may request support through the contact information provided in the original posting. Questions about the role should be directed to the recruiter associated with the listing.

The hiring process may use artificial intelligence to assist with sourcing, screening, and evaluating applications. Final hiring decisions are made by the recruitment team, and applicants acknowledge that their submission may be reviewed using AI tools.

Additional jurisdiction-specific notice was also included regarding fair chance hiring considerations for qualified applicants with arrest or conviction records for positions located in San Francisco.

About the Employer

The organization is a business and technology services provider focused on helping customers accelerate transformation through strategy, design, execution, and operations. It supports a large global client base and describes itself as a hands-on, collaborative team delivering business outcomes and positive community impact.