Fraud Risk Analyst

About Paylocity

Paylocity is a recognized cloud HR and payroll technology company built for today’s workforce. Its platform helps organizations simplify payroll and HR administration, improve talent attraction and retention, and strengthen workplace culture with intuitive tools that are easy to use. The company has grown rapidly as a global HCM software provider by delivering solutions that do more than basic HR automation.

Paylocity also emphasizes employee wellbeing and growth. Team members have access to medical, dental, vision, life, and disability coverage, along with a 401(k) match and additional perks that support family, financial, and professional needs. The organization places high value on belonging, career development, and a people-first culture.

Founded in 1997, Paylocity highlights a workplace where employees are encouraged to take on meaningful challenges with strong support and resources. The company says it values inclusion, authenticity, and a culture where people can thrive.

Role Overview

The Fraud Risk Analyst role supports the Risk Mitigation team by reviewing suspicious activity, helping with fraud detection workflows, and keeping accurate records of risk incidents. It is suited to someone who wants to build the skills needed to grow into a Risk Investigator position through analytical thinking, investigation support, and communication across teams.

This is a fully remote position for candidates based in the Philippines or a location of record within the Philippines, with no office attendance required. The role requires availability five days per week during scheduled work hours. Work arrangements may change depending on business needs and individual performance, including possible changes to location or scheduling expectations.

Key Responsibilities

• Track daily transaction and payroll activity using internal systems and dashboards to identify unusual patterns.
• Record and escalate suspicious behavior for review by senior investigators.
• Help respond to fraud-related tickets by gathering data and completing initial analysis.
• Review new client onboarding information for possible fraud indicators.
• Keep detailed logs of incidents, investigations, and case outcomes.
• Prepare supporting information for risk reports and dashboard updates.
• Assist with quality checks to help ensure internal process compliance.
• Support updates to standard operating procedures and related documentation.
• Review cardholder disputes, confirm the required documents are present, and check reason codes.
• Examine transaction history and supporting evidence to judge whether a dispute is valid.
• File chargeback claims with card networks within required deadlines, including all necessary evidence.
• Communicate dispute status, document requests, and final outcomes to cardholders.
• Route merchant representments to Risk Investigators for decisions based on policy and evidence.
• Work with Customer Support and Credit teams to collect information needed for risk cases.
• Escalate high-risk matters to Risk Investigators or Managers with complete documentation.
• Join team meetings and contribute ideas for process improvement.
• Take part in training on fraud tools, mitigation methods, and compliance expectations.
• Stay current on evolving fraud patterns and industry practices.
• Observe Risk Investigators to learn investigation methods and case handling techniques.
• Help manage exceptions related to international transactions to protect funds and support regulatory compliance.

Requirements

• Associate’s degree, or an equivalent background with at least 2 years of professional experience.
• Previous exposure to customer service, operations, finance, or compliance is preferred.
• Experience with fraud detection or risk management tools is beneficial.
• Strong accuracy and a careful approach to following procedures.
• Clear written and verbal communication skills.
• Willingness to learn and grow in a fast-moving, risk-oriented environment.
• Ability to remain seated for long periods, typically 7 to 8 hours per day.
• Comfort using computers, phone systems, typing tools, and multiple software applications at the same time.

Additional Information

Paylocity is an equal opportunity employer and states that it is committed to full inclusion in hiring, development, pay, and promotion decisions. The company notes that employment decisions are made without regard to protected characteristics under applicable law.

The organization also says it encourages diversity across a wide range of backgrounds and identities, including age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other individual differences.

Reasonable accommodations are available for applicants and employees with disabilities. Requests for accommodation during the application or interview process should be directed to the company’s accessibility contact email provided in the source posting. The company asks that resumes not be sent to that email address.

Applicant data will be handled for recruitment purposes in line with the company’s job applicant privacy notice and relevant data protection laws.