IT Coordinator

Company overview

This opportunity is with a hotel operating under the Accor network, which spans more than 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The organisation promotes growth, progression, and meaningful contributions from every team member. Its hospitality approach focuses on creating positive experiences for guests, colleagues, and the wider planet, while reflecting a responsible and people-first service culture.

You will join the team as a Heartist®, where work is guided by care, service, and a fast-paced hospitality mindset.

Role summary

The IT Coordinator will be a hands-on member of the Information Technology team, ensuring the hotel’s systems, networks, devices, and applications remain stable and effective for everyday operations. The role involves providing technical assistance to users, supporting technology projects, and helping maintain secure, reliable, and efficient digital services across the property.

Core duties

• Act as the first point of contact for IT issues by handling helpdesk tickets and resolving hardware, software, and connectivity problems quickly.
• Oversee the performance and availability of hotel technology assets, including servers, networks, computers, and connected devices.
• Help install, set up, and roll out hardware and software throughout the property.
• Keep IT records accurate, including asset logs, system settings, and user permission details.
• Assist in enforcing security measures such as user authentication, data safeguards, and internal policy compliance.
• Liaise with outside vendors and service partners for equipment repairs, licensing matters, and escalated technical issues.
• Support technology initiatives such as upgrades, migrations, and infrastructure enhancements.
• Carry out routine backups, updates, and patching to protect data and maintain system integrity.
• Help create and maintain technical guides, procedures, and knowledge resources.
• Support onboarding and training for new systems and business applications.

Requirements

• A bachelor’s degree or diploma in Information Technology, Computer Science, or a closely related discipline.
• Prior work experience in IT support, help desk operations, system administration, or a comparable function.
• Hospitality, resort, or hotel IT experience is considered an advantage.
• Solid understanding of computer hardware, software, networking, and troubleshooting methods.
• Working knowledge of Microsoft Windows environments, basic server administration, and network infrastructure.
• Exposure to hospitality software and applications is preferred.
• Good command of Microsoft Office tools and standard IT support platforms.
• Strong diagnostic and problem-solving ability.
• Clear communication skills and a service-focused approach.
• Well-developed organisation and attention to detail.
• Ability to balance several tasks in a busy, fast-moving setting.
• Strong commitment to confidentiality, data protection, and dependable operations.

Work environment

The IT function at Mövenpick Al Khobar operates in a lively hospitality setting where teamwork, service quality, and practical innovation help deliver smooth guest experiences. The culture values collaboration, ongoing learning, and effective digital solutions aligned with Accor standards.

Diversity and inclusion

The workplace is committed to equal opportunity and a respectful environment. The organisation welcomes diverse talent and supports development and growth regardless of background.