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Role overview

AXA Partners is hiring an Operations Administrator in Athlone, Ireland to support a busy, international operations function. This is a 12-month maternity cover position. The role sits at the heart of day-to-day activity, helping keep services organised, responsive, and aligned with client expectations.

Key responsibilities

Provide day-to-day administrative and logistical assistance to the Head of Operations and the wider team, serving as a key contact internally and externally.
Support customers and partners who need emergency vehicle or home assistance, coordinating with approved suppliers and contractors in Ireland, the UK, and other locations.
Oversee facilities-related tasks such as building security, office maintenance, and compliance with health and safety obligations.
Manage supplier-related activity by making sure operators are paid on time, processing invoices, and resolving unusual queries quickly.
Help the Operations team with call handling, administrative work, and the movement of incoming and outgoing mail and deliveries.
Monitor windscreen claim queues, produce weekly activity reports, and keep the windscreen inbox organised.
Stay on top of learning and development requirements and work in line with regulatory standards and customer-focused practices.

What the employer is looking for

The ideal candidate will have a solid customer service background, strong written and verbal communication skills, and a professional phone manner. You should be able to take initiative, handle difficult situations diplomatically, and stay calm when dealing with pressure or deadlines. Good organisation, time management, flexibility, and a collaborative mindset are important. Strong keyboard ability and prior operational experience are essential.

Experience in insurance assistance or a call centre setting, together with a good working knowledge of common software tools, would be beneficial.

Benefits and rewards

Competitive yearly salary together with a shift allowance
Annual bonus linked to company and individual performance
Group Personal Pension Plan
Life assurance cover
Health care subsidy
22 days of annual leave, rising to 27 days with length of service
Employee discount programme
Support for education and ongoing learning

Additional information

This is a full-time, onsite role based in Athlone, Ireland and is offered as a 12-month maternity cover. AXA Partners is an equal opportunities employer and welcomes requests for adjustments during the recruitment or interview process for candidates with a long-term condition or disability.

About the company

AXA Partners provides assistance solutions along with specialised insurance, credit, and lifestyle protection products for partners around the world. The company supports customers through a blend of technology and human service, backed by a global workforce of more than 8,500 people and a network of over 55,000 professionals.

Further note

The organisation also supports environmental action by planting a tree for every new permanent recruit.

Operations Administrator

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