సి
Quality Analyst
Pune, Maharashtra, India · పూర్తి సమయం
దరఖాస్తు చేసుకునే వారిలో మొదటి వ్యక్తిగా ఉండండి
- అనుభవం
- 1–4 సంవత్సరాలు
- జీతం
- —
- ఖాళీలు
- 1
- పోస్ట్ చేయబడింది
- 8 గంటల క్రితం
- పని విధానం
- కార్యాలయంలో
- విద్య
- ఏదైనా పట్టభద్రుడు
- అర్హత
- పట్టభద్రులు ఎవరైనా దరఖాస్తు చేసుకోవచ్చు.
- పునఃప్రారంభం
- దరఖాస్తు చేసుకోవాలి
మీరు ఎక్కడ పని చేస్తారు
ఉద్యోగ వివరణ
Role overview
We are looking for a Quality Analyst to support performance improvement in a BPO/call centre environment in Pune. The role focuses on monitoring interactions, spotting process gaps, and helping teams strengthen service quality and compliance.
Key responsibilities
- Review quality metrics and monitor work outcomes to pinpoint opportunities for process and procedure improvement.
- Work closely with team members to roll out process enhancements while staying aligned with industry requirements and standards.
- Create and update quality documentation, including call calibration material and root cause analysis reports.
- Guide and coach team members on quality assurance practices and best methods.
Requirements
- 1 to 4 years of experience in a Quality Analyst role, or a similar position, within the BPO or call centre industry.
- Solid knowledge of process improvement approaches such as Six Sigma, with the ability to use them in day-to-day work.
- Very good Excel skills, including the ability to analyze data and prepare reports.
Eligibility
This opportunity is open to any graduate.
Additional information
Company: Calling 24o7 Bpo Services Private Limited. Location: Pune, India.