Senior Administrative Coordinator

Job Purpose

This role supports customers by identifying their needs, responding to questions, clearing up issues, handling service requests, coordinating with Saudia stations, and keeping records up to date. It also covers complaint handling, coordination across different departments, customer care assistance, drafting correspondence, reviewing data, and supporting senior team members with assigned tasks.

Key Accountabilities

• Manage import and export air cargo-related tasks by receiving shipment weights and maintaining shipment records.
• Handle customer complaints, including pre-claim processing and claim support.
• Stay in contact with Ground Handling teams to coordinate operations and make sure issues are resolved quickly and properly.
• Work with sales-related units and other business teams to confirm that customer service standards are met.
• Speak with customers to understand and define business needs so delivery matches expectations more closely.
• Respond to inquiries by identifying the required information, researching it, locating it, and sharing it clearly.
• Solve problems by defining the issue, researching possible answers, evaluating alternatives, implementing a solution, and escalating cases that cannot be resolved.
• Process requests by confirming the required details, completing the needed transactions, and passing requests to the appropriate team when needed.
• Strengthen the company’s image by taking responsibility for new and unusual requests and looking for ways to add value through the work performed.

Qualifications and Experience

A bachelor’s degree in business administration or a related field is required. Candidates may be fresh graduates or professionals with up to 3 years of relevant experience.

Additional Information

This role is based in Dubai, United Arab Emirates. The employment is full-time and on-site.