Technical Support Engineer (Blockchain & Backend)

About the Role

Binance is a major global blockchain ecosystem and operates the world’s largest cryptocurrency exchange by trading volume and registered users. More than 300 million people across 100+ countries rely on the platform for strong security, transparency of user funds, fast matching-engine performance, deep liquidity, and a broad range of digital asset services. Its product suite spans trading, finance, education, research, payments, institutional offerings, Web3 capabilities, and more. The company uses blockchain and digital assets to help create a more open financial system and expand access to financial services worldwide.

In this Tier 3 Technical Support Engineer role, you will handle intricate technical problems and work closely with backend engineering teams. The position centers on deep troubleshooting, while also offering hands-on exposure to backend work involving Java, Spring Boot microservices, APIs, and blockchain-related technologies.

Core Responsibilities

• Deliver advanced Tier 3 support by quickly pinpointing issues, resolving them, and escalating only when necessary.
• Partner with Tier 1 and Tier 2 support, DevOps, and backend engineers to address both code-level and system-level incidents.
• Create, improve, and maintain internal automation utilities that streamline workflows and reduce repetitive manual work.
• Develop dashboards and monitoring setups to observe system health and track incident patterns.
• Assist backend teams with Java and Spring Boot to troubleshoot and improve APIs and microservices.
• Record troubleshooting steps, root-cause findings, and recommended practices in the internal knowledge repository.
• Contribute to incident handling and help maintain 24/7 stability across Binance’s trading platform and connected systems.
• Keep up with emerging tools and practices in backend engineering, automation, and Web3 infrastructure.

Requirements

• A bachelor’s degree in Computer Science, Software Engineering, or a closely related discipline.
• 2 to 10 years of experience in technical support, DevOps, or backend engineering for high-scale systems.
• Strong ability to debug and troubleshoot distributed systems, trading platforms, or payment systems.
• Working knowledge of AI tools such as Claude Code for vibe coding and QA, creating AI agent skills, using AI to inspect logs and databases for troubleshooting and analysis, and automating task management with AI agents.
• Proficiency in Java is preferred; Python or Rust are also relevant, and experience with Spring Boot and microservices is an advantage.
• Practical experience with Linux, Kubernetes, and CI/CD pipelines.
• Comfort with network protocols such as HTTP and TCP/IP, plus REST API troubleshooting.
• Knowledge of MySQL and performance tuning; exposure to NoSQL systems such as MongoDB and Redis is a plus.
• Fluency in both English and Mandarin for coordination with international stakeholders.
• Background in Java backend development and microservice troubleshooting is preferred.
• Experience in payments, fintech, or Web3 infrastructure is an added advantage.
• Understanding of blockchain fundamentals and interest in DeFi, Web3, or AI-driven systems is beneficial.

Why Join Binance

• Be part of a global technology organization supporting millions of users.
• Work where engineering, operations, and customer experience intersect.
• Learn from experienced engineers in infrastructure, middleware, and backend systems, with growth opportunities toward full-stack expertise.
• Contribute to the fast-moving crypto and Web3 ecosystem.
• Enjoy a competitive salary and company benefits.
• Work-from-home arrangement may be available depending on the business team and nature of work.

Additional Information

Binance is an equal opportunity employer and values a diverse workforce as a core part of its success.

When applying, you confirm that you have read and agreed to the Candidate Privacy Notice.

The company may use artificial intelligence tools to assist with parts of the hiring process, such as application review, resume analysis, response assessment, and detecting potential inconsistencies or verification signals in application materials. These tools support the recruitment team but do not replace human judgment, and final hiring decisions are made by people. For questions about data processing, candidates may contact the company directly.

Work Setup

The role is based in Singapore, Singapore. The listing indicates an onsite employment arrangement, while also noting that a work-from-home setup may be possible depending on the team’s business needs.