Chat Support Associate

Job overview

This opening is for a Chat Support Associate role in Jaipur for a customer support environment. The position is intended for graduate candidates who already have about 1 year of chat support experience and can join right away. The role offers a salary of 32 CTC and follows a 24x7 shift model.

Role summary

The position focuses on assisting customers through live chat, resolving issues, sharing accurate information, and delivering a smooth support experience. The associate will serve as the first point of contact for customers and will be expected to communicate clearly, work efficiently, and maintain quality service standards.

Key responsibilities

• Respond to customer questions through live chat in a timely, professional, and empathetic way.
• Share correct information about products, services, policies, and internal processes.
• Investigate customer concerns and provide practical resolutions through chat-based communication.
• Route difficult cases to the right team and keep proper follow-up until closure.
• Support customers with product usage, account-related queries, troubleshooting, and service guidance.
• Help customers complete transactions and address technical issues using written communication.
• Maintain a customer-first approach and ensure responses are prompt, accurate, and courteous.
• Handle multiple chat conversations at the same time while preserving quality.
• Log customer interactions in CRM or ticketing tools and keep case notes updated.
• Track unresolved issues and share feedback that can improve support operations.
• Work toward targets such as ART, AHT, CSAT, FCR, and quality scores.
• Follow process rules, compliance requirements, and productivity expectations.

Work schedule and conditions

The job runs in 24x7 shifts and requires 5 working days per week. Transport support will be provided as per company policy.

Eligibility and hiring notes

Applicants must be graduates with at least 1 year of chat support experience. Candidates should not have any examinations scheduled in the next 6 months. Immediate joiners are preferred. The role is based in Jaipur, and outstation candidates may receive a relocation bonus of 7K to 10K along with 14 days of free guest house accommodation.

Application process

Interested candidates were asked to send a WhatsApp message with “Hi” and use job code #141 when requested.

Additional information

The role is for a customer support specialist / customer service representative profile focused on handling customer inquiries, resolving issues, and ensuring a positive customer experience through chat channels.