Coordinator, Payroll Client Services

Role overview

This is a remote payroll support position based in Germany and handled on behalf of a partner employer. The role is centered on keeping payroll operations running smoothly by responding to client questions, resolving routine issues, and following set processes with accuracy. You will work in an asynchronous global setup, partnering with colleagues across functions to deliver dependable support and maintain service quality.

The position is well suited to someone who is detail-focused, eager to deepen their payroll knowledge, and motivated to grow within an international organization. As you gain experience, you will take on more complex cases independently and help improve internal ways of working.

What you'll do

• Manage and resolve payroll-related client questions, such as discrepancies, system-related queries, and straightforward operational concerns.
• Work through support tickets via email, chat, and similar channels while staying within agreed service levels and quality expectations.
• Use established procedures, documentation, and escalation routes to ensure consistent case handling.
• Gather and confirm the information needed to troubleshoot payroll issues effectively.
• Pass more complex or unusual matters to senior colleagues when needed.
• Keep records of customer conversations, issue details, and the steps taken to resolve them.
• Share clear progress updates and expected timelines with customers.
• Coordinate with internal teams to solve cross-functional payroll issues smoothly.

What the role requires

• 1 to 3 years of experience in customer support, client services, or operational support, ideally within a technology or SaaS setting.
• A genuine interest in payroll, HR operations, or financial processes, along with a willingness to build deep subject-matter expertise.
• Experience using CRM or ticketing tools to track and manage customer requests.
• Strong written and spoken English communication skills.
• Excellent attention to detail and the discipline to follow structured processes accurately.
• The ability to handle several tasks at once and prioritize effectively in a busy environment.
• Comfort working independently in a remote, asynchronous, fast-moving setting.
• A proactive, problem-solving mindset with the ability to learn quickly and escalate appropriately.
• Interest in global payroll, compliance, or HR technology systems is an added advantage.

Benefits and compensation

• Annual pay between USD 19,650 and USD 44,200, depending on experience and location.
• Fully remote arrangement with the freedom to work from anywhere.
• Flexible working schedule in an async-first environment.
• Stock options included as part of the long-term incentive package.
• Substantial budget for learning and development.
• Support for a home office setup and remote work equipment.
• 16 weeks of paid parental leave.
• Access to mental health and well-being support services.
• Flexible paid time off to help support work-life balance.
• Budget for coworking spaces or local team gatherings.
• Chance to work with a globally distributed, diverse, and innovation-oriented team.

Application and hiring process

This opportunity is posted through a partner company that manages applications and the next steps. Applications are reviewed using an AI-assisted matching process so candidates are assessed against the key requirements quickly and consistently before a shortlist is shared with the hiring employer. Final hiring decisions and later-stage steps such as interviews or assessments are handled by the employer’s internal team.

Data privacy and process notice

By applying, you acknowledge that your personal data will be processed to evaluate your candidacy and shared with the hiring employer where relevant. This is carried out on the basis of legitimate interest and pre-contractual measures under applicable data protection rules, including GDPR. You may request access, correction, deletion, or objection to processing at any time.

Artificial intelligence tools may be used to support parts of the recruitment workflow, including reviewing applications, analyzing resumes, assessing responses, and identifying possible inconsistencies or verification signals. These tools assist the recruitment team but do not replace human judgment, and the final hiring decision is made by people. For more information about data handling, you may contact the hiring team.