Inside Sales Representative

Role overview

The Inside Sales Representative will support ecobee’s professional channel by building relationships with distributors and contractors, generating sales opportunities, and helping customers succeed with the company’s SmartBuildings solutions. This position sits within the Sales Enablement function and is responsible for a defined territory and account portfolio that contributes to channel growth and performance.

The role combines direct selling, customer success, pre-sales support, virtual training, and return merchandise authorization (RMA) coordination. It also requires close partnership with Regional Sales Managers, Channel Marketing, Technical Sales, Operations, and Finance to execute sales plans, enable channel programs, and deliver a strong partner experience.

Key responsibilities

• Run inbound and outbound sales outreach to uncover opportunities, assess leads, and help achieve territory goals alongside the Regional Sales Managers.
• Own direct sales and customer success work for the SmartBuildings line, including lead screening, virtual product demos, hardware ordering support, onboarding, and post-sale follow-up to support successful adoption.
• Manage a designated account set to increase sell-in, product usage, and revenue growth across the channel.
• Deliver virtual contractor training and partner onboarding so new and existing partners can confidently sell and install ecobee products.
• Oversee RMA handling for assigned territories, including return requests, credit resolution, and communication with partners in coordination with Operations and Finance.
• Share accurate product, program, pricing, and promotion information aligned with current channel and marketing activity.
• Keep Salesforce records current with sales activity, account details, and pipeline updates to maintain visibility into coverage and partner engagement.
• Spot process improvements, contribute partner feedback, and support enablement efforts that improve sales outcomes and customer experience.

Minimum qualifications

This role calls for post-secondary education in Business, Marketing, or a related area, or an equivalent combination of education and work experience. Candidates should have at least 2 years of experience in inside sales, customer success, or account management, along with a track record of building customer or partner relationships through proactive outreach and consistent follow-up.

Applicants should be comfortable with consultative or multi-step sales cycles, communicate clearly in virtual settings, and maintain professional relationships remotely. Strong organization, prioritization, and attention to detail are important, as is the ability to manage multiple tasks and follow through reliably. Experience using CRM software such as Salesforce and productivity tools including Excel, PowerPoint, Word, and Outlook is expected. A collaborative approach and personal accountability are also essential.

Preferred qualifications

Additional value is placed on formal sales training or certification. More advanced experience in inside sales, account management, or customer success is preferred, especially in technical, HVAC, or connected devices environments. Experience leading partner outreach through phone or virtual channels, running training sessions, supporting hardware plus service or subscription sales, and working with returns or RMA processes would be an asset.

Familiarity with Salesforce, Tableau, or similar reporting systems, along with knowledge of ecobee’s professional channel, product ecosystem, and SmartBuildings offering, is also beneficial. Strong presentation and facilitation skills, analytical ability, experience improving sales processes, and a self-directed mindset in a changing cross-functional environment are all desirable.

Compensation and benefits

The Toronto-based salary range for this role is CAD 65,500 to CAD 70,950 in total compensation. Final compensation will depend on factors such as relevant experience, skills, certifications, and location. The position is also eligible for variable compensation, including short-term and long-term incentives.

The benefits package includes medical, dental, and vision coverage; life insurance; long-term disability; flexible spending and health savings accounts; accrued paid time off; paid holidays (10 in Ontario and 11 in British Columbia); and RRSP retirement benefits.

Accessibility and accommodation

The company states that it is committed to fair and equitable compensation and to improving accessibility for Canadians with disabilities. Support and accommodations are available during the application process and later if needed. Employees are trained on accessibility policies, including requirements under the Accessibility for Ontarians with Disabilities Act, 2005, during orientation and/or on an ongoing basis. Questions or accommodation requests can be directed to askHR@generac.com.