Logistics & Operations Assistant

About Valatam

Valatam is a company dedicated to connecting bilingual professionals from Latin America with international clients. We are proud of our team and have been recognized as a Great Place to Work for the 2025-2026 period, reflecting our commitment to fostering a positive work environment.

About The Role

This is a fully remote, full-time position ideal for individuals who excel in dynamic, high-volume settings and can independently manage administrative and operational tasks with meticulous attention to detail. You will support various departments within a growing commercial services company, including Operations, Billing, and Customer Communication. The standard working hours for this role are 6:00 AM - 2:00 PM PT (9:00 AM - 6:00 PM EST).

Key Responsibilities

• Execute and monitor administrative tasks across different departments, ensuring all requests are addressed within specified timeframes.
• Maintain precise data entry and update records in the CRM and internal company systems.
• Professionally and promptly respond to customer and internal inquiries received via email and chat.
• Facilitate scheduling, follow-ups, and documentation management to ensure seamless operational flow.
• Keep customer files, notes, and records meticulously organized and readily accessible.
• Generate clear, accurate, and error-free customer-facing documentation and reports.
• Identify and escalate potential issues or delays to the relevant coordinator.
• Undertake other related or similar duties as assigned.

Requirements

• Fluency in both English (C1/C2 level) and Spanish is essential.
• Possess 2 to 5 years of experience in operations, administrative support, or customer-facing roles.
• Demonstrate comfort working with minimal supervision and effectively managing multiple priorities concurrently.
• Exhibit the ability to make sound, independent decisions and adapt to evolving or partially documented workflows.
• Prior experience with project management tools such as Asana, Notion, or Trello is advantageous.
• Proficiency in using Google Workspace and Microsoft Office suites.
• Possess strong communication and problem-solving capabilities.
• Must have a quiet home office environment with reliable internet connectivity (minimum 10 Mbps download / 2 Mbps upload) and a backup connection.
• A Bachelor's or Associate's degree is preferred.

Benefits

• Competitive monthly compensation ranging from USD $696 to $1,044, based on experience.
• Annual salary increases are provided.
• Eligibility for discretionary client bonuses, with approximately 80% of clients awarding year-end bonuses.
• Enjoy 7 U.S. federal holidays off, plus 4 paid days of Paid Time Off (PTO).
• A monthly stipend for medical insurance is offered after meeting eligibility requirements.
• Receive bonuses for birthdays and work anniversaries, along with a Gym/Wellness allowance.
• Access to unlimited online fitness classes, company events, and Christmas celebrations.

Additional Information

During the initial four months of employment, it is crucial for candidates to be based in the specified countries and refrain from any travel. This ensures a focused and effective onboarding process. If you have travel plans within the next four months, please consider applying after your return.