Scheduler

About the role

As a Rostering Officer, referred to internally as a Client Services Coordinator, you will help ensure clients receive the support they need by planning and updating caregiver rosters efficiently. The position involves overseeing a weekly schedule and making day-to-day adjustments so the roster reflects changing client and caregiver needs.

This position calls for strong organisation, close attention to detail, and clear communication when working with both team members and clients.

Why work here

• Attractive pay package with superannuation and a paid day off for your birthday.
• Permanent full-time position based in one of the employer's Central Coast or Newcastle offices, located at Belmont or Daley's Point.
• Opportunity to contribute to meaningful work that improves the lives of seniors and their families.

Key responsibilities

• Create and keep employee rosters up to date for clients and workers so that shift coverage is maintained.
• Arrange client service and caregiver schedules each day through the Relationship Management System (RMS), aiming to meet requested services and, where possible, match clients with a consistent and compatible caregiver.
• Track the shared inbox and coordinate tasks with the Client Services Team.
• Handle schedule change requests received by email or phone, including new bookings and amendments.

About you

• You have experience in rostering or scheduling, along with phone-based customer service.
• Familiarity with the SCHADS award is an advantage.
• You can develop strong working relationships with internal stakeholders and clients while consistently delivering high-quality service.
• You are confident using MS Office and can learn new systems such as quality management tools, databases, and rostering platforms.
• You bring solid communication, problem-solving, time management, and conflict-resolution abilities.
• You are adaptable, composed under pressure, and comfortable responding to changing priorities in a fast-moving environment.