Support Administrator

Role overview

The Support Administrator will play a key part in keeping school operations running smoothly by handling communication, administration, student records, event coordination, reporting, procurement support, and general stakeholder support. The role also requires a strong commitment to confidentiality and alignment with the school’s values and safeguarding expectations.

Communication and correspondence

• Prepare parent letters through ISAMs and send them by email.
• Draft, format, and circulate reports, articles, letters, and school newsletters.
• Review school correspondence carefully before it is shared with parents.
• Handle parent enquiries promptly and professionally by email, phone, and in person.
• Serve as a key communication link between leadership, staff, parents, and outside partners.
• Support the Parent Portal, Engage, and other school communication platforms.

Administration and office management

• Set up and maintain office processes, including filing and data management systems.
• Use suitable IT tools and resources to support daily administration.
• Provide executive-level administrative assistance to senior leadership.
• Take on additional duties as needed to support effective school operations.
• Improve workflows so the team can work efficiently.
• Monitor office supplies and keep operational resources available.

Student records and attendance

• Keep student records, attendance information, and compliance files accurate and up to date.
• Compile daily attendance reports.
• Oversee absence reporting, follow-up communication, tracking, and related admin tasks.
• Process all student leaving requests.
• Ensure reports are uploaded to the school portal.

Events and school activities coordination

• Support event planning by arranging logistics, room layouts, and required resources for internal and external events.
• Coordinate school-wide calendar events, deadlines, and administrative schedules.
• Assist with open days, school events, and parent-facing functions.
• Handle all ECA setup arrangements.
• Manage photographer bookings, scheduling, communication, and event logistics.
• Organise bookings for meeting rooms, the auditorium, and other shared spaces.

Documentation and reporting

• Prepare letters, presentations, and formal reports.
• Compile school reports and labels.
• Manage all mail merges.

Procurement and external liaison

• Place stationery orders, including whole-school supply requests.
• Support purchase orders, procurement activity, and invoice coordination.
• Communicate with suppliers, contractors, and external service providers.

Coordination and stakeholder support

• Distribute and collect relevant documents between homes and schools.
• Provide administrative support to heads, teachers, and parents as required.
• Carry out research and specific project work when needed.
• Maintain the highest level of confidentiality at all times.

ISP principles and safeguarding

The organisation is guided by principles that place children and students first, prioritise wellbeing and safety, promote care and respect for everyone, encourage effective working practices, require careful financial responsibility, and support continuous learning and improvement.

Safeguarding is a core expectation of this role. The school expects all staff and volunteers to support the welfare of children and young people, and candidates must be willing to complete vetting checks, including online due diligence, references, and satisfactory criminal background checks or equivalent covering the previous 10 years of employment history.

Diversity, equity, inclusion, and belonging

The organisation is committed to building an inclusive workplace and welcomes applicants from all backgrounds, including regardless of gender, ethnicity, sexual orientation, gender expression, age, disability status, neurodivergence, socio-economic background, or other demographic characteristics.