Associate, Canada Strategy & Operations

About the Team

The Canada Customer Growth team works on creating distinctive consumer journeys and supporting the company’s Restaurants, New Verticals, and Ads & Promotions businesses. Its mission is to deliver a more personalized in-app experience, design memorable customer moments through relevant use cases, and drive durable growth across Canada. This team offers the chance to work cross-functionally on initiatives that shape local economic growth at a global company.

About the Role

The Strategy & Operations Associate is suited to someone who is self-driven, naturally curious, and comfortable taking ownership. The role calls for a customer-first mindset, strong analytical problem-solving, and the ability to collaborate across different levels of the business while moving ideas into execution quickly and effectively.

As a core member of the Consumer Experience team, this person will primarily help build the in-app merchandising experience for priority initiatives across DoorDash Canada. The work includes supporting major campaigns, shaping customer growth strategies, and using data to improve both existing programs and new launches. Performance will be evaluated based on progress toward OKRs tied to these initiatives.

The position sits within the Customer Growth team and reports to the Strategy & Operations Manager.

What You'll Do

• Develop new customer experiences and launch plans from the ground up for initiatives that have not been built before.
• Create strategy using first-principles thinking and customer empathy, identify patterns, and determine when to scale an idea or try a different approach.
• Run experiments backed by data, including tests on promotional campaigns and in-app creative concepts.
• Evaluate the operational and financial results of decisions, then refine approaches based on performance insights.
• Partner with teams across marketing, merchant, product, engineering, finance, and analytics to bring plans to life.

What We're Looking For

• A broad thinker who can set direction as well as go deep into specific problems and processes to drive improvement.
• A self-starter who moves quickly, takes initiative, and performs well in a fast-changing environment.
• Someone who can bring clarity and structure to ambiguous work and align stakeholders across product, marketing, finance, and legal.
• A strong problem solver who can isolate the real issue, form hypotheses, and propose practical solutions.
• Comfort working with SQL for analysis and table creation, building dashboards to monitor metrics, and developing high-level financial models.
• At least 2 years of experience in strategy, operations, product, digital marketing, growth, investment banking, consulting, or a similar field.

Nice to Have

• Experience creating assets in Figma or Adobe After Effects.
• Familiarity with Claude Code.

Compensation and Benefits

The role offers a base salary range of CAD 86,500 to CAD 108,000. Final pay will depend on factors such as skills, relevant experience, and work location. Compensation is localized to the employee’s work location.

Regular employees receive a benefits package that includes paid time off, paid parental leave, wellness support, and several paid holidays. Full-time employees are also eligible for medical, dental, and vision coverage, disability and basic life insurance, an RRSP with employer match, and a mental health program.

About DoorDash

DoorDash’s mission is to empower local economies. The company values speed, learning, iteration, and decisions made with empathy for users across the ecosystem, including Dashers, merchant partners, and consumers. It began as a delivery platform and continues to expand toward becoming the place people rely on for many types of goods.

The business is growing quickly and changing often, giving employees room to bring new perspectives, solve fresh challenges, and take ownership of their careers. DoorDash also emphasizes employee well-being through premium healthcare, wellness reimbursement, paid parental leave, and related support.

Diversity, Inclusion, and Accommodations

DoorDash is committed to building an inclusive workplace and community across the company, the industry, and the cities it serves. The organization hires and develops teams with diverse backgrounds, experiences, and viewpoints, and believes innovation is strongest when everyone has an opportunity to contribute.

If accommodations are needed, candidates should let the recruiting contact know at the start of the process.

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