Front Office Supervisor

Role Overview

Moxy Dublin Docklands in East Wharf, East Wall, Dublin 3 is seeking a motivated Front Office Supervisor to oversee the guest arrival experience and help drive a lively, service-led atmosphere. This position suits someone who enjoys leading a team, working in a busy hospitality setting, and making first impressions count.

Key Duties

• Oversee day-to-day front office activities, including arrivals, departures, and guest-facing services.
• Guide, coach, and back up the front office team so service levels remain consistently strong.
• Work closely with housekeeping and other hotel departments to keep operations running smoothly.
• Respond to guest questions, concerns, and special requests in a professional, upbeat manner.
• Track room inventory, reservation status, and billing accuracy.
• Cover front desk tasks whenever needed to ensure seamless service.
• Keep the team updated, engaged, and focused on daily targets.

Health, Safety & Hygiene

• Make sure all staff follow hygiene, safety, and operational safety procedures.
• Check that equipment is used correctly and escalate any problems without delay.
• Help maintain a safe, secure, and welcoming setting for both guests and colleagues.

Guest Service Approach

• Set the standard for warm, efficient, and friendly service that reflects the brand.
• Handle guest interactions with confidence, speed, and a positive attitude.
• Support a smooth guest journey from check-in through check-out.

Procedures, Standards & Improvement

• Ensure front office work is completed in line with Standard Operating Procedures.
• Help refresh team knowledge through training and regular reminders.
• Look for practical ways to improve efficiency and guest satisfaction.

Brand Standards, Flexibility & Communication

• Maintain Marriott and Moxy standards in presentation, service, and guest engagement.
• Be ready to support other departments when operational needs require it.
• Communicate clearly and respectfully with colleagues and management.
• Share updates, feedback, and performance observations with the leadership team.
• Take part in briefings and contribute to a positive, team-oriented culture.

Candidate Profile

This role is ideal for someone with prior experience in a front office supervisory or similar hospitality leadership position. You should be organised, detail-oriented, comfortable leading diverse teams, and able to solve problems quickly. A flexible schedule is important, including availability for weekends and holidays. Energy, initiative, and a genuine focus on guest experience are key.

Why Join

• Join a stylish, fast-moving hotel brand with a fun and energetic atmosphere.
• Receive competitive compensation and employee benefits through a global hospitality network.
• Access strong learning, development, and training opportunities.
• Work in a workplace that values individuality, collaboration, and creativity.

Additional Information

Applicants should be prepared for a hands-on role where flexibility and teamwork are essential. The role requires active involvement in day-to-day front office delivery and support across departments as needed.