Groups Reservations Coordinator

Role overview

InterContinental Wellington, a centrally located five-star property on Wellington’s waterfront, is hiring a Groups Reservations Coordinator to join its reservations function. This position reports to the Reservations Manager and focuses on handling group enquiries and bookings with accuracy, speed, and a strong guest-service mindset.

What you will do

• Take ownership of group reservation enquiries and bookings from the first enquiry through to final confirmation, making the process smooth for both organisers and attendees.
• Work closely with the sales and revenue teams to improve group booking outcomes and manage room inventory efficiently.
• Keep all reservation information current, precise, and well recorded.
• Provide prompt, tailored service to group organisers and participants.
• Support revenue growth by identifying and promoting booking opportunities.
• Develop positive, lasting relationships with group clients while making sure their needs are handled and expectations are surpassed.

What the hotel is looking for

The ideal candidate will have a background in reservations, front office operations, or a similar hospitality role. You should bring strong administrative capability, prior hotel experience, familiarity with a property management system such as Opera, and the confidence to communicate effectively with both guests and internal teams.

Benefits and support

• Paid birthday leave
• Comprehensive training at the start of the role
• 50% discount on food and beverage at IHG hotels worldwide
• Daily laundered uniform
• Additional parental leave support
• Flexible working arrangements
• Proactive health days
• Long-term career development through the company’s lifelong learning programme
• Career milestone celebrations
• Transfer of entitlements when moving and growing within IHG
• Hotel accommodation and food and beverage discounts
• Access to a retail discount platform that helps stretch your pay further

About the employer

InterContinental Wellington is presented as the city’s most centrally located and experienced global five-star hotel, known for luxurious accommodation and high-quality dining.

Application note

Applicants who do not meet every requirement are still encouraged to apply if they believe they are a strong match for the position.