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Job summary

The Operations Lead will keep day-to-day operations stable, protect cash flow discipline, ensure service-level commitments are met, and maintain strong administrative execution across the business. The position serves as the main operational connector across Product, Customer Success, Business Development, Finance, HR, and Engineering, making sure revenue is converted into cash and internal processes run reliably.

Revenue operations and collections

Take ownership of accurate and timely invoicing through Delytt.
Drive collections discipline and reduce overdue debt.
Monitor days sales outstanding (DSO) and work to improve it.
Keep automated payment reminder flows active and effective.
Apply soft account restrictions and escalation steps when needed.
Prepare monthly reports on cash runway and receivables ageing.

SLA governance and support oversight

Track SLA compliance and related performance metrics.
Review important support escalations and follow them through to resolution.
Ensure Tier 1 and Tier 2 support operations stay smooth and consistent.
Run a weekly review of SLA performance.
Spot repeated issues and suggest corrective actions.

Administrative and office operations

Keep office operations efficient and functioning properly.
Coordinate vendors and handle basic procurement tasks.
Maintain operational records, documentation, and compliance files.
Oversee asset tracking and process adherence across the business.

HR and finance interface

Coordinate payroll inputs with ABNO HR during the transition period.
Track attendance and leave records.
Work with the accountant on revenue reconciliation and reporting.
Monitor adherence to the operational budget.

Executive support and reporting

Prepare a weekly operations dashboard.
Present collections, SLA, and cash metrics in leadership meetings.
Escalate operational risks early.
Track action items and ensure follow-up is completed.

Performance expectations

Maintain a collection rate of at least 85%.
Keep DSO at or below 35 days.
Reduce debt older than 90 days each quarter.
Achieve SLA compliance of at least 80%.
Deliver monthly reports by the 3rd day of the month.
Maintain a cash runway of at least 4 months.

Decision-making authority

The role includes authority to enforce reminder and collections automation rules, approve routine operational spending within the approved budget, apply soft restrictions on accounts according to policy, recommend operational improvements, and escalate suspension decisions to the CEO.

Qualifications and experience

A bachelor’s degree in Business, Finance, Operations, or a related field is required. The ideal candidate will bring 4 to 7 years of experience in operations, revenue operations, finance operations, or business administration. Prior exposure to SaaS, fintech, hospitality tech, or SME-focused technology environments is preferred. Practical experience in collections and disciplined process management is important.

Skills and personal attributes

The right candidate should be strong in analysis and reporting, comfortable with financial concepts such as P&L, DSO, and cash flow, and able to work in a structured and detail-focused way. Clear but professional communication, the confidence to enforce payment policies, and the ability to thrive in a lean, fast-growing environment are essential. The ideal person is process-driven, calm under pressure, highly accountable, persistent, and solution-oriented.

Compensation

The salary is competitive and will be aligned to the candidate’s experience and the market. A variable component is also available and will be tied to performance on collections, SLA compliance, and other operational KPIs.

Career progression

With sustained MRR growth and business expansion, this role may develop into Head of Operations, Business Operations Manager, or General Manager, depending on performance and company growth.

Operations Lead