Security Doorman

Position Summary

The Security Doorman serves as the first point of contact at the Club 49 entrance, helping create a secure, orderly, and welcoming atmosphere. This role checks identification, enforces access rules, supports crowd management, and delivers guest service aligned with resort expectations.

Key Duties

• Welcome guests in a courteous, professional, and respectful manner.
• Confirm that guests present valid identification and meet the required age standards under gaming and alcohol regulations.
• Track guest movement in and out of the venue to help manage occupancy and stay within fire code limits.
• Watch for safety concerns, suspicious activity, or disruptive conduct and respond appropriately.
• Refuse entry to guests who are intoxicated, underage, or behaving in an unruly way, while staying professional.
• Perform bag inspections or other screening steps when property procedures require them.
• Keep clear communication with Security Officers and management about incidents, concerns, or unusual situations.
• Support crowd control during busy periods, special events, concerts, or emergency situations.
• Prepare incident reports accurately and on time when needed.
• Provide strong customer service while maintaining authority, calmness, and professionalism.
• Make periodic walkthroughs of the club during quieter times at the entrance.
• Take on other assigned duties as needed.

Performance Expectations

• Demonstrate hospitality behaviors and service standards in daily work.
• Know where to obtain the information needed to complete tasks correctly.
• Use the technical and behavioral skills required to perform duties to standard.
• Take ownership of problems and work toward solutions, even when guidance is limited.
• Ask for assistance when needed to complete tasks or meet goals.
• Show full knowledge of the resort’s products and services.
• Handle guest questions, directions, complaints, and concerns promptly and professionally.
• Meet expected results in operational procedures and task lists.
• Adapt quickly to changes and overcome obstacles effectively.
• Protect resort property and keep areas, equipment, and furnishings clean, orderly, and in good repair.
• Make suggestions that improve performance and service quality.
• Represent the resort positively at all times, on and off property.

Behavior, Service, and Teamwork Standards

• Work with enthusiasm and encourage a positive atmosphere.
• Respect the individuality of others and communicate professionally.
• Maintain respectful, positive conduct in all situations.
• Focus on serving guests and helping others succeed.
• Address guest needs quickly and take ownership until issues are resolved.
• Meet appearance standards and support the resort’s reputation.
• Follow attendance expectations and notify supervisors of planned absences as early as possible.
• Share important information with the next shift and listen carefully to feedback.
• Report guest complaints, compliments, and maintenance or safety concerns to management.
• Place team success ahead of personal recognition and help resolve conflicts when needed.
• Support other departments and contribute ideas in meetings to improve guest satisfaction and team performance.

Education, Experience, and Additional Requirements

The role requires a high school diploma or GED, and applicants must be at least 21 years old. Candidates must also be able to meet physical acuity requirements determined through pre-employment and post-employment assessments.

Team members are expected to complete handcuff training, CPR training, and first aid training.

Must be able to work all Marketing Special Events and Concerts.

Core values expected in this role include Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Team members should work collaboratively, show respect, and maintain a positive attitude.

Physical Requirements

This position involves frequent standing, walking, reaching, bending, kneeling, crouching, crawling, and using hands to handle or feel objects. The role also requires talking, hearing, and using handheld communication devices. The employee must be able to stand for several hours and occasionally lift or move up to 50 pounds.

Work Environment

The environment is loud and may include second-hand smoke. The role may also involve exposure to biohazardous materials such as blood and other bodily fluids, as well as difficult or hostile guest interactions and high-stress situations.