Shift Supervisor

Role overview

As a Starbucks Shift Supervisor at Store #83160 on 293 Upper Centennial Parkway in Stoney Creek, Ontario, you will support the store manager with day-to-day store operations during assigned shifts. In this team-lead role, you will assign partners, coordinate tasks, and help deliver the Starbucks Experience through dependable service, well-made beverages and food, and a clean, welcoming store setting.

You will be expected to lead by example in line with Starbucks’ guiding principles and help create an environment where customers feel valued and the team can perform at a high level.

Key responsibilities

• Model the company’s culture, values, mission, honesty, integrity, and product knowledge in daily work.
• Stay composed during busy periods or unexpected situations so the store continues to operate smoothly and the shift team receives clear direction.
• Continuously observe customers and the store environment to identify needs and respond quickly.
• Share relevant updates with the store manager so the team can maintain the desired “third place” atmosphere on every shift.
• Support onboarding and training of new partners by reinforcing strong performance and offering respectful, constructive coaching.
• Give the store manager input on partner performance during the shift.
• Help maintain a healthy team atmosphere by noticing morale or performance changes and communicating them appropriately.
• Create a supportive learning environment through timely, specific, and professional feedback that improves partner performance and supports operational excellence.
• Deliver excellent customer service by taking a customer-first approach and building genuine connections.
• Identify customer needs and respond effectively.
• Build positive working relationships with the shift team by understanding individual motivations, needs, and concerns.
• Run store operations throughout scheduled shifts.
• Manage opening and closing tasks as assigned.
• Follow operational policies and procedures, including cash handling, safety, and security practices, to help protect all partners during the shift.
• Apply cash register and cash management controls correctly and ensure the team follows proper procedures.
• Check in with baristas during the shift to support consistent legendary customer service.
• Maintain regular attendance and punctuality.
• Prepare quality beverages, whole-bean coffee, and food items in line with recipe and presentation standards.
• Follow all health, safety, and sanitation requirements for products.
• Recognize individual and team achievements and work with the store manager to use existing tools or creative methods of recognition.
• Use operational tools and resources to drive operational excellence during the shift.

Experience required

Prior customer service experience in a retail or restaurant setting is expected.

Skills and abilities

• Ability to guide and coordinate the work of others
• Quick learning ability
• Strong verbal communication
• Understanding of retail operations
• Good interpersonal skills
• Team collaboration

Additional information

Starbucks and its brands are equal opportunity employers and consider all qualified individuals. The company is committed to a diverse and inclusive workplace and encourages applications from people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities.

Applicants with criminal histories may be considered in a manner consistent with applicable federal, provincial, and local laws. This posting reflects an ongoing hiring need.

Reasonable accommodations are available for applicants with disabilities. If you need support or an accommodation during the application process, you may contact Starbucks at 206-318-0660 or by email at applicantaccommodation@starbucks.com.

Benefits

Benefit information was listed, but no specific benefits were provided in the source.