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Role overview

We are hiring a Support Engineer in Ireland on behalf of a partner organisation that handles the application process and all subsequent hiring steps. This is a strong opportunity for a technically capable professional who can keep essential IT systems dependable and efficient while delivering responsive, customer-oriented support.

The role combines practical troubleshooting with service-minded communication. You will work in a fast-moving, collaborative setting, partner with multiple internal teams, use monitoring and diagnostic tooling, and help maintain stable day-to-day operations. It suits someone who enjoys solving complex technical problems, learning new technologies, and improving the support experience for users.

This position also offers flexibility, scope for professional development, and the chance to contribute meaningfully to business continuity and service quality.

Key responsibilities

Deliver technical assistance to users by diagnosing and resolving issues across software, infrastructure, and system environments.
Handle support tickets and requests promptly while maintaining strong service standards and user satisfaction.
Track system health and use logs, alerts, and diagnostic platforms to investigate incidents and restore service.
Help maintain the stability, uptime, and reliability of IT infrastructure and other business-critical services.
Review repeated problems and contribute ideas that improve system performance and support workflows.
Work closely with engineering, infrastructure, and other teams to solve challenging technical issues.
Create and maintain documentation for troubleshooting steps, fixes, and technical knowledge sharing.
Stay calm and effective while dealing with urgent or high-pressure incidents.
Keep up with new technologies and continue building technical expertise to support changing business needs.

Requirements

At least 3 years of experience in technical support, systems support, or IT operations.
Strong administrator-level knowledge of both Windows and Linux operating systems.
Good understanding of networking principles, protocols, and troubleshooting methods.
Practical experience with monitoring, logging, and diagnostic tools for issue identification and resolution.
Hands-on experience with Oracle databases, including SQL and PL/SQL.
Experience working in Microsoft SQL Server (MSSQL) environments.
Excellent analytical and problem-solving ability with a focus on identifying root causes quickly.
Strong verbal and written communication skills, with the ability to work well with both technical and non-technical stakeholders.
Ability to juggle several priorities efficiently in a fast-paced environment.
Clear commitment to ongoing learning and professional growth.

Benefits

Flexible working arrangement with the option to work remotely or from the office.
Fully remote onboarding for a smooth start.
Performance-linked bonus opportunities, offered annually or quarterly depending on the role.
Access to broad learning and development resources, including internal training, partner-led learning, and a corporate library.
Comprehensive health and life insurance coverage.
Wellbeing initiatives to support both physical and mental health.
Access to professional psychological support.
Reimbursement for mobile communication expenses.
Supportive, collaborative culture focused on growth and innovation.
Opportunities for continued career progression and technical development.

Additional information

This role is advertised through a partner company that manages applications and the next stages of hiring. Applications are reviewed using an AI-assisted matching process to identify the best-fitting candidates for the role’s core requirements, after which the shortlist is passed to the hiring employer. Final decisions and interview steps are managed by the employer’s internal team.

By applying, you consent to the processing of your personal data for recruitment evaluation and sharing with the hiring employer, in line with applicable data protection laws including GDPR. You also acknowledge that AI tools may be used to assist with parts of the hiring workflow such as reviewing applications, analysing CVs, and checking for inconsistencies, while final hiring decisions remain human-led. If you need more details about data handling, you may contact the recruiter.

Support Engineer