Support Services Specialist

About the company

Tata Consultancy Services (TCS) is a global technology and business solutions firm that has supported major enterprises in their transformation efforts for more than five decades. Its service portfolio spans consulting, digital, technology, and engineering, delivered through a location-independent agile model known for strong software delivery practices. As part of the Tata group, TCS operates across 53 countries with a workforce of more than 616,171 consultants representing 157 nationalities.

Role overview

This position focuses on hands-on workplace IT support in Al Khobar, Eastern, Saudi Arabia. The role is centered on resolving incidents and service requests that need physical intervention, assisting with device and endpoint operations, and supporting users across desktops, laptops, mobile devices, printers, meeting rooms, and office infrastructure.

Core technical scope

• Handle troubleshooting for desktop and laptop hardware, along with operating system administration and recovery tasks.
• Work with basic network environments such as LAN and Wi‑Fi, plus printers and other connected peripherals.
• Carry out IMAC work, including install, move, add, and change tasks, as well as endpoint lifecycle support.
• Use IT service management tools such as ServiceNow or a similar platform for tracking and resolution.
• Assist with audio-visual systems and meeting room technology support.

Responsibilities

• Deliver on-site support for incidents and service requests that require physical attendance.
• Troubleshoot operating system issues and support Android/iOS mobile devices.
• Set up, configure, install, and replace hardware on user devices and workplace equipment.
• Perform break-fix support for laptops, desktops, peripherals, and other office devices.
• Execute IMAC activities and support end-user device moves and changes.
• Resolve issues that cannot be closed through remote service desk support.
• Provide priority handling for VIP users and coordinate their support needs.
• Support meeting room AV systems, conference setups, and event-related IT requirements.
• Liaise with OEMs, hardware vendors, and third-party service providers when needed.
• Manage walk-in support tasks such as password resets, device swaps, and onboarding/offboarding assistance.
• Provide hands-and-feet support for LAN, Wi‑Fi, printers, and peripheral devices.
• Track asset inventory, maintain stock records, and complete reconciliation activities.
• Support onboarding, internal movement, and exit processes for users.
• Issue loaner equipment and manage spare devices during repair situations.
• Spot recurring problems and contribute to knowledge articles and shift-left improvements.
• Keep users informed about progress, expected timelines, and resolution status.

Requirements

• Strong working knowledge of desktop and laptop hardware troubleshooting.
• Good understanding of operating system management and endpoint support.
• Basic familiarity with LAN, Wi‑Fi, printers, and peripheral devices.
• Experience with IMAC operations and endpoint lifecycle activities.
• Exposure to ITSM ticketing tools such as ServiceNow or an equivalent system.
• Knowledge of AV and meeting room support technologies.
• Excellent communication skills and the ability to work well with teams.
• Comfort with documentation and knowledge-sharing practices.
• Diploma in Computer Science or a Bachelor’s degree in Computer Science.
• ITIL, Microsoft, or CCNA certifications are preferred.

Additional information

Application deadline: 30 June 2026.

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