Assistant Manager

Role overview

Brau is seeking a customer-oriented Assistant Store Manager to help run one of its premium salons in Dubai. The role sits alongside the Store Manager and focuses on delivering a high-end client journey, keeping daily operations smooth, supporting the team, and contributing to strong commercial performance.

This opportunity is well suited to someone who enjoys working in a busy environment, leads by example, and is motivated by excellent service, sales growth, and operational excellence.

Key responsibilities

• Assist the Store Manager with the salon’s everyday operations.
• Ensure clients receive a polished experience from arrival to departure.
• Coordinate appointments, keep the schedule efficient, and manage artists’ diaries effectively.
• Respond to client questions and handle complaints in a professional manner to maintain top-level satisfaction.
• Help organise rota planning, annual leave, and appointment calendars.
• Carry out daily cash and sales reconciliation with accurate recordkeeping.
• Encourage retail sales, service packages, and upselling opportunities across the team.
• Track daily and weekly sales results and support actions to meet store goals.
• Lead short daily team meetings covering targets, offers, and business updates.
• Keep client information, consultation documents, and profile records current and accurate.
• Support stock control to maintain appropriate retail and professional inventory levels.
• Address maintenance concerns promptly and help maintain the salon’s presentation standards.
• Follow all company SOPs, operating processes, and hygiene requirements consistently.
• Support adherence to government regulations, audits, and required salon documentation.
• Cover front-of-house duties when needed and assist across the wider business.
• Set a positive example, encourage the team, and help build a strong performance culture.

Requirements

• At least 2 years of experience in a management or senior front-of-house position within beauty, spa, hospitality, or luxury retail.
• Proven leadership ability with a hands-on approach to coaching and team development.
• Strong commitment to delivering outstanding customer care and memorable client experiences.
• Commercial awareness with a track record of improving sales, retail results, and team performance.
• Excellent organisation and the ability to juggle multiple priorities in a fast-moving setting.
• Prior use of salon booking platforms and reporting tools.
• Clear communication and strong problem-solving skills.
• Availability for rotating shifts, weekends, and public holidays.
• Exposure to salon services, beauty products, and best operational practices is an advantage.

Why join Brau

• Be part of a recognised luxury beauty brand in the UAE.
• Join an ambitious business that is growing quickly.
• Work in a premium salon environment with a collaborative and supportive team.
• Benefit from opportunities to progress your career and build professionally.
• Receive ongoing training and leadership development.
• Enjoy a competitive salary structure, commission, and employee benefits.

Additional information

The ideal candidate is a natural leader who enjoys working with people, values luxury service, and is driven by results. The role requires flexibility, strong operational discipline, and a proactive approach to both team support and client service.