职位描述

About the role

Kilsaran’s Paving & Walling and KPRO divisions are based in Piercetown, Dunboyne, Co. Meath (A86 W820) and serve customers across Ireland and the UK. These business units are known for strong performance, profitability, and a broad range of premium paving, walling, render, and mortar products manufactured in advanced facilities.

This position is the first contact point for customers. The role focuses on handling queries, resolving issues, and delivering a high standard of customer care. It calls for strong communication, good judgement, and a solid understanding of the product range.

Key responsibilities

Reply to customer questions quickly by phone, email, and face to face.
Address complaints professionally and work toward effective resolutions.
Share accurate product details, including specifications, stock availability, and pricing.
Enter and manage orders, returns, and exchanges correctly.
Keep clear records of customer conversations, transactions, and feedback.
Work with other teams to help ensure orders are delivered and fulfilled on time.
Support the creation and rollout of customer service processes and policies.
Check back with customers to confirm their concerns have been resolved and they are satisfied.

Skills and experience

Clear verbal and written communication skills.
Ability to solve problems and manage conflict calmly.
Comfort using customer service systems and databases.
Helpful knowledge of construction materials or the building products sector.
Strong time management and multitasking skills in a busy setting.
Excellent accuracy and attention to detail.
Customer-first attitude with a commitment to quality service.

Benefits

Competitive salary.
Annual bonus.
21 days of annual leave.
Training and development support.
Sick pay scheme.
Employee Assistance Programme.
Cycle-to-work scheme.
Career growth opportunities.

Hiring process

Telephone screening.
One-round interview process.
Offer extended to the selected candidate.

Customer Service Representative

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