Manager Analytics

Role overview

This position supports the analytics function by delivering management reporting packs for shareholders and senior leadership within agreed timelines. It also contributes to validating statistical models, turning insights into action, and improving the overall effectiveness and efficiency of the analytics program.

Business context

The role sits within Health Insurance under the Finance & Planning function at Aditya Birla Health Insurance Company Ltd. The position is based in Goregaon, Mumbai, Maharashtra, India, and reports within the Poornata structure as outlined in the source JD.

Scope and scale

• Build unified data models by combining information from multiple source systems such as CRM, DRM, EDM, SAP, core systems, and the app ecosystem to create a single view of the company, customers, and distributors.
• Automate more than 200 reports for shareholders and support timely publication within the defined reporting window.

Key challenges and business environment

The health insurance market is highly competitive, with strong incumbent players and a large share of renewals flowing to existing providers. Fresh business is concentrated in a comparatively smaller pool, making it important to create specialized, low-cost, scalable solutions for different customer segments. The market is also changing quickly because of evolving customer expectations, medical advances, lifestyle shifts, and digital adoption. To succeed, the company must improve reach, strengthen channel readiness, manage distribution costs, and balance growth with profitability.

ABHICL positions itself around a “Health Insurance for All” philosophy, supported by wellness-led offerings, chronic care support, and a digital-first, paperless operating model. The role is expected to help the organization translate this strategy into strong analytics, better decision-making, and more effective business monitoring.

What the role must do

• Strengthen the business intelligence and analytics framework so that company-wide information needs are met reliably.
• Ensure management reporting packs reach shareholders and top management on schedule.
• Plan and implement automation using business intelligence tools, macros, and related solutions.
• Maintain data completeness across transactional systems, including core and peripheral platforms as well as digital app and portal data.
• Support a dependable analytics foundation for marketing, sales, risk, and broader business analysis.
• Coordinate with IT, digital, marketing, and other stakeholders to enable analytics-driven interventions and infrastructure development.
• Validate statistical models, their implementation, and the resulting actions to improve analytics outcomes.
• Develop datamarts and models that support revenue enhancement, cross-sell, upsell, customer retention, and claims/cost optimization.
• Contribute to risk reduction through claims adjudication support, underwriting support, and fraud investigation use cases.

Stakeholder management

The role interacts regularly with leadership, sales, all functional teams, shareholders, and external vendors or consultants. These interactions cover performance reviews, operating plans, board-related material, scorecards, mitigation plans, benchmarking, and support for ongoing projects.

Required expertise

The job calls for strong analytical and communication ability, along with the capacity to think strategically, present clearly, and influence a wide range of stakeholders. A working understanding of data warehousing, data modelling, financial modelling, valuation, business models, macroeconomics, and industry dynamics is important. Familiarity with business intelligence tools, financial systems, and competitor intelligence methods is also expected.

Working style and expectations

The role requires close collaboration with sales and operations teams, helping them understand KPIs and connect those measures to business monitoring and compensation. The position also involves building a sustainable and realistic business plan in a changing environment, managing tension between financial and commercial goals, and improving data integrity through better automation and governance.

Organizational notes

No direct reports are listed for this position. The source JD also indicates that sign-off by the job holder and manager is required for the hard copy record, and that the updated JD details should be maintained in organizational files.

Additional information from the source JD

• Business: Health Insurance
• Unit: Aditya Birla Health Insurance Company Ltd
• Location mentioned in the JD body: Goregaon, Mumbai
• Function: Finance & Planning
• Department: Finance & Planning
• Employee designation: FIP 8 Manager Analytics
• Manager designation: FIP 7 Team Incharge - Analytics
• Job purpose: Support analytics delivery, reporting, model validation, and improvement of analytics efficiency
• Direct reports: Nil
• Internal stakeholders: CEO / CFO, Sales (DSF) and all functions, shareholders
• External stakeholders: Vendors and consultants