Receptionist

Company Overview

Mortgage Choice Coffs Harbour is a finance services hub that helps clients organise lending and build strategies to move toward their financial goals more quickly. The business supports a broad mix of needs, including home loans, investment loans, assistance for first-home buyers, commercial finance, car finance, and SMSF lending. It also places strong emphasis on financial education through videos, in-person meetings, blogs, and guides, enabling customers to make informed choices that suit their own comfort level. The team is welcoming, offers free strategy sessions, and is focused on helping people and families shorten loan terms and progress toward their next property or investment goal sooner.

Role Summary

This is a full-time, on-site Receptionist position in Coffs Harbour, New South Wales. The role serves as the initial contact for clients and visitors and plays an important part in creating a professional and friendly front-of-house experience. It supports day-to-day office flow in a busy finance environment while assisting with customer-facing and administrative duties.

Key Duties

You will manage incoming calls, direct enquiries appropriately, greet visitors, and help coordinate appointments and bookings. The role also includes sharing general information about the company’s services, handling incoming and outgoing mail and correspondence, keeping the reception and meeting spaces tidy and ready for use, and completing basic clerical and data entry tasks. In addition, you will provide administrative support to the broader team as needed.

Required Experience and Attributes

The ideal candidate brings strong reception and clerical capability, along with the ability to manage front-desk operations and routine administrative work with confidence. Good phone manners and clear communication are essential, as is a customer service mindset that helps create a positive experience for clients and visitors. Prior exposure to an office, finance, or professional services setting would be an advantage. You should also be comfortable using common office tools such as email, calendars, and spreadsheets, and be competent with basic data entry. Strong organisation, dependability, multitasking ability, and comfort in a client-focused, fast-moving workplace are important. A genuine interest in finance-related industries such as real estate or banking is also preferred.

Additional Notes

The position is listed as full-time, with part-time also mentioned in the source description. The work location is on-site in Coffs Harbour, NSW.