Hafeef Pokkarakath

About

Technically skilled IT Support Engineer with over 4+ years of experience in ERP systems and software management, including SAP Business One, and MYCOM. Currently responsible for system installation, report management, and performance analysis to ensure seamless business operations. Previously worked as a Junior Web Developer for 6 Month, gaining strong hands-on experience in Python, Django, HTML, CSS, JavaScript, and Bootstrap. Adept at bridging the gap between software development and IT system support with a proven ability to analyze, troubleshoot, and optimize enterprise applications.

Experience

• IT Support Engineer
  Dana Group · Qatar
  May 2024 – Present

  Server Management: Setup and Maintenance of Windows server 2012, 2016, and 2019 ● Domain Controller: Successfully Migrated 300+ Systemsto centralized Domain controller (DC), improving authentication and system efficiency. ● Led the mass deployment of Rapid7 and CrowdStrike across end-usersystems, enhancing organizationalsecurity and endpoint protection. ● Coordinated with vendors to procure IT hardware and software, ensuring cost-effective purchasing and timely delivery. ● Performed maintenance and troubleshooting of PDT and PDA devices, uninterrupted warehouse and inventory operations. ● Planned and executed end-to-end IT infrastructure for new projects, including servers, networking, and end -user systems. ● Installed and configured of Microsoft Dynamics NAV LS Central for retail operations. Server and POS Systems. ● Managed Microsoft Dynamics NAV for user roles,system customization, and workflow improvements, ensuring streamlined business operations. ● installation and maintenance of desktops, POS systems, printers,scanners, and other IT peripherals. ● Pioneered the installation and implementation of the organization'sfirstself-checkoutsystem, enhancing operational efficiency and customerservice. ● Troubleshot and resolved a diverse range of hardware, software, and network connectivity issues, minimizing downtime and improving user p r o d u c t i v i t y . ● Documented solutionsto common technical issues, contributing to a robust knowledge base for faster resolution of recurring problems. ● Trained employees, including new IT staff, on new technologies, ensuring seamless onboarding and improved team efficiency. ● installed and configured CCTV systems, including NVR setup and IP camera connectivity. Enhancing workplace security. ● Supported ERP systems with user assistance, troubleshooting, and integration, ensuring smooth operations and system alignment with business processes.

• IT Support Executive
  Credential Technologies Private Limited · Banglore, India
  Apr 2023 – May 2024

  • Provided remote IT support to end users through phone, email, chat, and remote desktop tools. • Installed, configured, and troubleshooted Windows operating systems and basic software applications. • Assisted users with password reset, user account creation, and access permission issues. • Supported Microsoft Office applications including Outlook, Excel, Word, and Teams. • Monitored and resolved basic network connectivity issues such as internet, VPN, LAN, and Wi-Fi problems. • Created and managed support tickets using ITSM/helpdesk tools such as Zendesk and ticketing systems. • Performed remote troubleshooting for desktops, laptops, printers, and peripheral devices. • Coordinated with senior IT teams for escalation of complex technical issues. • Managed email configuration and troubleshooting in Outlook and webmail platforms. • Installed antivirus software and performed regular system security checks and updates. • Maintained IT asset records, user details, and system documentation. • Assisted employees with software installation, updates, and system configuration. • Provided technical guidance to users regarding system usage and IT best practices. • Supported onboarding and offboarding activities including account setup and deactivation. • Performed routine backup verification and basic data recovery support. • Ensured timely response and resolution of customer issues according to company SLA standards. • Troubleshooted basic hardware issues related to desktops, monitors, printers, and accessories. • Supported remote collaboration tools such as Zoom, Microsoft Teams, and Any Desk. • Maintained professional communication with users and provided regular issue status updates. • Assisted in maintaining system performance and reporting recurring technical problems. • Configured Microsoft Outlook and assisted users with email setup and troubleshooting. • utilized Microsoft Excel for daily IT operations, reporting, and asset management.

Education

• Bachelor's degree in Computer Application
  JDT ISLAMIC ARTS AND SCIENCE COLLEGE · University of Calicut
  Computer Application · Jun 2021 – Mar 2024

Skills

• SQL
• Python
• HTML 5
• Django Rest Framework
• HTML&CSS
• IT troubleshooting and support
• Monitoring and alerting (Azure Monitor, Application Insights)
• SQF and BRCG certification
• Network support and maintenance

Projects

• Seatsharing
  Python, django Framework, HTML, CSS, JS, Bootstrap, Android Studio

  Django framework Coordinator

Courses & certifications

• ITIL4 Foundation · PYSPIDERS · 2024

🗣️ Languages

• English · Fluent

⚽ Extracurricular activities

• Martial arts

  Trainer

🎯 Hobbies & interests

• Playing football