Natalie Colin

About

Results-driven operations professional with 16 years of experience in logistics, retail management, and customer service. Strong background in team leadership, performance metrics, compliance, and operational excellence.

Experience

• Customer Service Advocate
  United Healthcare
  Jul 2025 – Nov 2025
• Intake Specialist
  Novartis Pharmaceuticals
  Jul 2023 – May 2024
• Owner/Operations Manager
  Old Faithful Transporting LLC
  Aug 2022 – Jun 2023
• Retail Operations Leadership/Store Manager
  Swarovski
  Feb 2015 – Jun 2021
• Store Manager
  BCBG Max Azria Group
  Jan 2013 – Feb 2015
• Store Manager
  Bebe
  Jan 2007 – Jan 2013

Education

• Bachelor of Science
  Western Governors University
  Business Administration and Management · Dec 2025

Skills

• Communication
• Marketing
• Time Management
• Problem Solving
• Project Management
• Recruitment
• Cross-functional Collaboration
• Inside Sales
• Inventory Management
• CRM
• Customer Relationship Management
• Customer Retention
• Microsoft Office
• KPI Tracking
• Account Management
• Upselling
• Customer Engagement
• Team Leadership
• Billing
• Client Onboarding
• Revenue Growth
• Performance Metrics
• Customer Experience
• Workforce Development
• Supply Chain
• SaaS
• B2B
• Flsa
• Business Partnerships
• Service Levels

🗣️ Languages

• Creole · Professional