Assistant Housekeeping Manager

Overview

As an Assistant Housekeeping Manager at a leading hotel in Singapore, you will support the Executive Housekeeper in overseeing the cleanliness and operational order of the hotel. This role involves managing team performance, ensuring high quality room and public area standards, and collaborating with other departments to deliver exceptional guest experiences.

Key Responsibilities

• Lead the Housekeeping department in the absence of senior management.
• Manage daily room operations and liaise with other departments to resolve issues efficiently.
• Address guest complaints and requests promptly and effectively.
• Maintain strong interdepartmental collaboration and coordination.
• Perform quality control inspections for rooms, VIP suites, and public spaces, assigning corrective tasks as needed.
• Support departmental initiatives and contribute innovative strategies to improve operations.
• Keep accurate records of controllable items, sales, and production metrics.
• Oversee financial performance to ensure profitability of housekeeping and laundry services.
• Manage inventory and supplies related to linen, uniforms, and departmental items.
• Analyze guest feedback to identify and implement improvement opportunities.
• Ensure cleanliness and order in housekeeping storerooms and proper maintenance of equipment.
• Develop staff schedules to guarantee sufficient coverage across all shifts.
• Conduct training sessions, including orientation for new hires and ongoing development programs.
• Participate in recruitment, performance appraisals, disciplinary actions, and staff counseling.
• Ensure compliance with established procedures, safety protocols, and emergency response guidelines.
• Oversee work by contractors and suggest enhancements to service standards.
• Perform any additional duties assigned by management.

Qualifications & Experience

• Diploma in Hospitality, Hotel Management, or related discipline.
• Minimum of 1 year experience in a supervisory role within housekeeping at hotels, serviced apartments, or resorts.
• Strong familiarity with hotel Property Management Systems (such as Opera) and Knowcross software.
• Excellent communication and interpersonal skills.
• Meticulous attention to detail, especially relevant for inspections.
• Proven problem-solving skills and effective guest handling abilities.
• Skills in coaching, mentoring, and developing team members.
• Technical expertise with a leadership mindset.
• Effective time management and ability to handle pressure.
• Knowledgeable about housekeeping procedures, cleaning chemicals, equipment, and audit standards.
• Competence in inventory and cost control.
• Willingness to work shifts, including weekends and public holidays.

Additional Information

This full-time role is based onsite at 320 Orchard Road, Singapore 238865. The role reports to senior housekeeping management and supports maintaining the hotel's renowned standards of hospitality. The employer is committed to diversity and equal opportunity for all applicants. The position includes involvement with Marriott's brand values and culture, emphasizing associate wellbeing and guest satisfaction.