Associate, Clinical Operations (Data and Systems)

About the Role

This position supports the operational infrastructure of a growing telehealth clinical practice by integrating healthcare operations, data management, and system enhancements to optimize the experience for patients and clinicians. The role involves managing patient transitions, monitoring clinical performance dashboards, maintaining and improving operational tools, and streamlining workflows through data-driven analysis. The Associate will work at the intersection of clinical operations, analytics, and technology, collaborating across teams to maintain accurate information, resolve operational issues, and develop scalable processes aimed at enhancing healthcare delivery.

Key Responsibilities

• Facilitate patient panel transitions and coverage during clinician changes or leave periods.
• Handle patient reassignment processes, update internal records, and coordinate clinical-operational handoffs.
• Monitor panel coverage to detect capacity risks and proactively raise concerns to stakeholders.
• Support clinician scheduling and workflow optimization by identifying inefficiencies.
• Regularly review dashboards to ensure data correctness, detect anomalies, and escalate issues.
• Maintain and refine operational trackers, reports, and Google Sheets tools through data updates and process improvements.
• Collaborate with data teams to enhance analytics capabilities and take ownership of dashboards and reporting workflows over time.
• Assist clinicians by addressing routine operational queries and coordinating issue resolution.
• Maintain documentation, including standard operating procedures and operational resources for consistency.
• Work with data, engineering, clinical, and operations teams to troubleshoot system problems and support process enhancements.
• Contribute to special projects and initiatives aimed at increasing operational efficiency and scalability.

Candidate Profile

• Between 1 and 3 years of experience in operations, healthcare operations, or administrative analytics roles.
• Preferably experienced in healthcare technology, telehealth, or high-growth startup environments.
• Proficiency in Google Sheets including formulas, pivot tables, and data management.
• Familiarity with BI tools like Lightdash, Looker, Tableau, or equivalents.
• Interest in advancing data analytics skills and constructing dashboards and reports.
• SQL knowledge is a beneficial but not mandatory skill.
• Detail-oriented with a strong focus on data accuracy and documentation.
• Capable of managing multiple priorities and adapting to dynamic environments.
• Excellent written and verbal communication abilities and effective cross-team collaboration skills.
• Analytical problem solver able to investigate issues and propose improvements.
• Comfortable balancing administrative duties with opportunities to enhance systems and processes.
• Highly adaptable, proactive, and motivated by improving clinical experiences for both patients and providers.

Compensation and Benefits

• Annual salary range: $60,000 to $65,000 USD.
• Comprehensive medical, vision, and health insurance with options fully covered for employees.
• Flexible Paid Time Off policy beginning at 20 days per year, increasing with tenure.
• 10 paid company holidays annually.
• Remote work flexibility accompanied by a work-from-home stipend.
• 401(k) contribution platform.
• Additional benefits including life insurance, short- and long-term disability coverage, financial wellness resources, and virtual primary care services.
• Opportunity to contribute to innovative healthcare improvements within a technology-forward organization.
• Collaborative, mission-driven work environment with prospects for professional development.