Associate Collection Specialist

About Sutherland

Sutherland is a global frontrunner in enabling business and digital transformation, specializing in delivering outstanding customer experiences across client journeys. With over 35 years of expertise, the company integrates deep domain knowledge with advanced proprietary and partner-based tools and platforms to enhance growth, effectiveness, and productivity for organizations in diverse sectors including Healthcare, Insurance, Banking, Communications, Media, Technology, Travel, Logistics, and Retail. The team embraces agility, innovation, integrity, and flawless execution as its core values, serving marquee brands worldwide. Sutherland also holds over 212 unique patents in critical technologies in the US and UK and employs around 40,000 professionals worldwide.

Role Summary

The Associate Collection Specialist will join the expanding collections team and engage in managing account receivables, maintaining client relationships, and ensuring timely payment collections in alignment with company policies and compliance standards.

Key Responsibilities

• Analyze open accounts daily through Ageing reports.
• Manage assigned accounts by professionally conducting outbound and inbound collection calls, performing account adjustments, and reconciling customer accounts.
• Collect customer payments according to due dates and follow-up promptly on payment arrangements.
• Observe customer payment behaviors to guarantee timely account receivables collection.
• Escalate cases promptly when payments are overdue or unresponsive customers are encountered.
• Provide exemplary customer service including sending statements, processing refunds, adjusting accounts, resolving billing issues, and maintaining timely responses.
• Identify root causes of account delinquencies and communicate with customers; escalate issues to clients as necessary.
• Assist with resolving unapplied credits and managing short-paid invoices.
• Dispatch dunning letters to customers with overdue accounts to facilitate payments.
• Coordinate with Sales and Operations departments regarding customer accounts to enable smooth transaction flow.
• Maintain and update daily/weekly tracking logs and conduct self-administered quality checks.
• Comply with all control and compliance requirements.
• Serve as the liaison between customers, Sales, Billing, and internal teams to resolve issues efficiently.
• Adhere to and update Standard Operating Procedures (SOPs) when required.
• Engage actively in training and development initiatives.

Candidate Requirements

• Must be a graduate from any field.
• Fluent spoken and written English communication skills.
• Experience or familiarity with international voice processes preferred.
• Location preference for candidates residing within Tamil Nadu, Cochin, or Bangalore.
• Experience range accepted: 0 to 4 years.

Additional Information

Contact for application submissions is via email or phone. Note that Sutherland does not charge fees or solicit favors in exchange for employment opportunities; any suspicious activities should be reported immediately.